Summary
Overview
Work History
Education
Skills
Timeline
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Alana White

Rancho Cucamonga,CA

Summary

Dynamic customer service professional with a proven track record at Target, excelling in conflict resolution and active listening, recognized for enhancing customer loyalty through empathetic complaint resolution and successful multitasking. Experienced in organizing engaging activities as an Afterschool Care Assistant, ensuring student safety and motivation.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Target
Hawthorne, CA
12.2023 - 01.2025

Provided friendly service during busy store hours to enhance customer experience.

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly, ensuring a positive resolution and retention.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Restocked shelves with products to ensure availability for customers.

Afterschool Care Assistant

Parks and Recreations
Los Angeles, California
01.2019 - 03.2020
  • Motivated students to learn by providing hands on and fun activities
  • Skillfully organized group activities for students
  • Assist students with their assignments and tutoring
  • Ensured the safety and well-being of the students
  • Distributed snacks and supplies during break times to enhance student engagement and create a positive learning environment.

Education

Bachelor of Arts - Criminal Justice

California State University, Northridge
Northridge, CA
05-2026

Associate of Science - Criminal Justice

Los Angeles Southwest College
Los Angeles, CA
05-2024

High School Diploma -

Narbonne High School
Harbor City, CA
06-2022

Skills

  • Customer support
  • Complaint resolution
  • Customer relationship management
  • Product knowledge
  • Time management
  • Stock replenishment
  • Active Listening

Timeline

Customer Service Representative

Target
12.2023 - 01.2025

Afterschool Care Assistant

Parks and Recreations
01.2019 - 03.2020

Bachelor of Arts - Criminal Justice

California State University, Northridge

Associate of Science - Criminal Justice

Los Angeles Southwest College

High School Diploma -

Narbonne High School
Alana White