Alana Wilmot
Bartender/Server
Amarillo,TX
Summary
Dynamic bartender and server with a proven ability to create engaging dining experiences through a friendly and proactive approach. Expertise in order management, payment processing, and upselling, complemented by strong knowledge of menu items for tailored recommendations that enhance customer satisfaction. Committed to staying informed about special dietary requirements and adhering to food safety standards, ensuring a safe and enjoyable environment for all patrons. Passionate about anticipating customer needs and fostering memorable interactions that encourage repeat business.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Bartender
Torchy's Tacos
12.2023 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Joe Taco
11.2024 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Expeditor
Elliott Electric Supply
12.2023 - Current
- Handling shipping and receiving for jobs through stock and being responsible to set up the storage fees for each customer needing to take up storage. Creating tracking sheets in Excel on every job that we won and ordered for. Putting together spec sheets and submittals for each job won for the contractors to review and approve. Making sure each customer gets billed for their orders for each jobs that comes in as a Direct Shipment.
Receptionist
Elliott Electric Supply
10.2020 - 12.2023
- Answering and directing phone calls. Making sure to maintain a clean environment throughout the store. Helping customers whenever they need help as much as I am trained to do so. Stock shelves. Scan documents to our software database. Cashbox Reconciliation. In charge of handling work events. Making sure to run reports and request for credit on broken items we receive from different vendors.
New Business Processor
American International Group
11.2015 - 07.2020
- Data Entry
- Ensuring customer satisfaction by monitoring, evaluating and auditing policies and new business procedures.
- Setting goals of lower error ratios and a higher quality productivity.
- Accomplished various types of training for all life retirement and annuity products. Trusted to handle one of the most important products with New York Reg 60 regulations.
- Processed Power of Attorney, Inherited IRA's, and Irrevocable/ Revocable trust documents.
Server/ Bartender
Rain Premier Sushi Bar & Lounge
- In charge of training new wait staff.
- Maintain and organize a clean work environment for coworkers and customers.
- Sell and push the popular items on the various menus.
- Balance and check out with the correct amount and percentages to each tip out.
- Making sure customer satisfactory is top rank and if not finding ways to reach there. Able to remember a variety of recipes for our specialty drinks. Ensure bar register is balanced at the end of shift.
Mailroom- Audit Coordinator
Insurance Management Services
05.2010 - 10.2015
- I accomplished an Audit Coordinator position in less than two years.
- Manage audit files in computer and paper form.
- Kept record of balance spreadsheets to ensure we were receiving back the correct amount of funds from the surrendering carriers.
- Reviewed figures, postings and documents to make sure that they are mathematically correct.
Education
Certificate - Quick Books
Amarillo College
09.2025
High School Diploma -
Caprock High School
Amarillo, TX05-2009
Skills
DATA ENTRY (20 years)
Certification
QuickBooks
Timeline
Bartender
Joe Taco
11.2024 - Current
Bartender
Torchy's Tacos
12.2023 - Current
Expeditor
Elliott Electric Supply
12.2023 - Current
Receptionist
Elliott Electric Supply
10.2020 - 12.2023
New Business Processor
American International Group
11.2015 - 07.2020
Mailroom- Audit Coordinator
Insurance Management Services
05.2010 - 10.2015
Server/ Bartender
Rain Premier Sushi Bar & Lounge
Certificate - Quick Books
Amarillo College
High School Diploma -
Caprock High School
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