Ala'na Wright
Pittsburgh,Pennsylvania
Summary
Reliable and dependable server with 4 years of experience managing and maintaining multiple server systems, most often Linux-based, and performing system administration tasks required for day-to-day operations. Proficient in following up on customer requests and efficiently resolving any issues highly efficient, and well established in fast-paced and challenging environments. Strong communicator focused on delivering outstanding customer care. Detail-oriented, team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Associate
The Home Depot Store
05.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Created solutions for customers to satisfy specific needs, quality and budget.
Film Crew Member
Ncat Football
Greensboro, NC
08.2023 - 09.2023
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Captured footage of practices
- Calculated proper lighting, shutter angles, camera distances and shot factors.
Crew Member
Dunkin' Donuts
06.2020 - 06.2023
- I completed a lot of manager duties
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Managed the work of 2-5 employees, increasing crew efficiency
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Contributor
Ncat Register
Greensboro, NC
09.2022 - 10.2022
- Collaborated with other writers and team members for new ideas and strategies.
- Interviewed sources for pieces and fact-checked information to create accurate work.
- Researched and organized facts and sources.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for clients.
Crew Member
KFC
10.2019 - 07.2020
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Managed the work of 2-5 employees, increasing crew efficiency
- Maintained a clean and safe work environment
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Crew Member
Blaze Pizza
06.2018 - 10.2019
- Managed the work of 5 employees, increasing crew efficiency
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
Education
Mass Communications and Journalism
North Carolina Agricultural And Technical State University
Greensboro, North Carolina 08.2021 - Current
Skills
- Customer service
- Communication skills
- Adobe Premier
- Editing
- Adobe Photoshop
- Product and Service Sales
- Video Editing
- Digital Photography
- Photojournalism
Timeline
Film Crew Member
Ncat Football
08.2023 - 09.2023
Contributor
Ncat Register
09.2022 - 10.2022
Associate
The Home Depot Store
05.2022 - Current
Mass Communications and Journalism
North Carolina Agricultural And Technical State University
08.2021 - Current
Crew Member
Dunkin' Donuts
06.2020 - 06.2023
Crew Member
KFC
10.2019 - 07.2020
Crew Member
Blaze Pizza
06.2018 - 10.2019