Alanah Bedford
Middletown,NY
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Legoland New York Cafe. Excelled in complex problem-solving and verbal communication, achieving tasks within tight deadlines. Skilled in team leadership and maintaining high-quality service standards, demonstrating exceptional time management without compromising on results.
Overview
4
4
years of professional experience
Work History
Manager
Legoland New York Cafe
05.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Babysitter/Dogsitter
Elissa Kappel
01.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Customer Service
Marshalls
08.2020 - 04.2023
- Resolved guest inquiries punctually and politely for professional customer service.
- Displayed exceptional customer service and communication skills.
- Maintained a clean and organized facility so customers were able to shop in a clean and safe environment.
Education
Bachelor of Science - Nursing
SUNY College of Technology At Delhi
Delhi, NY05.2027
High School Diploma -
Pine Bush High School
Pine Bush, NY06.2022
No Degree - Law Enforcement
Orange Ulster BOCES
Goshen, NY06.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
Legoland New York Cafe
05.2023 - Current
Babysitter/Dogsitter
Elissa Kappel
01.2023 - Current
Customer Service
Marshalls
08.2020 - 04.2023
Bachelor of Science - Nursing
SUNY College of Technology At Delhi
High School Diploma -
Pine Bush High School
No Degree - Law Enforcement
Orange Ulster BOCES
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