Alanah Sterling
Grand Rapids
Summary
Results-driven manager with a track record of exceeding productivity and customer service goals. Collaborates effectively with team members to enhance performance and streamline operations. Skilled in resolving customer issues diplomatically to ensure high satisfaction and achieve service level targets.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dispatcher
Rapid
Grand Rapids
09.2025 - Current
- Coordinated scheduling and monitoring of city bus routes and drivers for reliable service.
Adjusted routes promptly in response to delays or emergencies, ensuring minimal disruption.
Assigned vehicles and drivers systematically to enhance efficiency across operations.
Engaged with maintenance staff and field supervisors for proactive issue resolution.
Delivered real-time updates to passengers and management about transit status changes.
Kept meticulous records of schedules, incidents, and performance data for analysis.
Exhibited strong multitasking skills complemented by effective problem-solving capabilities.
Utilized knowledge of local geography and transit regulations to improve service reliability. - Coordinated scheduling for drivers to ensure timely deliveries.
- Monitored vehicle locations using GPS tracking systems.
- Communicated with drivers to address route challenges and adjustments.
Value Stream Specialist
Steelcase
Caledonia
10.2022 - 03.2025
- Implemented value stream strategies through metrics analysis and labor planning to optimize workflow.
- Tracked key metrics daily to inform operational decision-making and improve process effectiveness.
- Sustained and improved flow pull along with process discipline.
- Utilized lean manufacturing tools, including 8-step problem solving and standard work development.
- Developed and delivered training programs to enhance professional skills and support new training initiatives.
- Adhered to company policies and procedures to ensure quality deliverables.
- Supported operations manager in various aspects of business management.
- Provided daily assistance and rapid responses for zone leaders.
Zone Leader
Steelcase
Caledonia
07.2018 - 10.2022
- Trained and mentored new employees to maximize team performance.
- Coached employees to enhance performance and foster a culture of efficiency.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Improved standardized work procedures to ensure consistent quality and performance.
- Maintained and improved SQDC standards, driving consistent operational excellence.
- Performed daily lean health audits and safety gembas to promote workplace safety and efficiency.
- Managed schedules, accepted time off requests, and coordinated coverage for short shifts to ensure operational continuity.
Warehouse Manager
Keefe Group
Grand Rapids
10.2015 - 07.2018
- Managed on-site inventory control by ordering, receiving, stocking products, and processing orders to ensure timely fulfillment.
- Manage all aspects of supervising, training, scheduling and disciplining of all managers/supervisors stocking/shipping staff
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Maintained strong vendor connections by negotiating pricing and delivery terms and addressing shipment and paperwork concerns to enhance service efficiency.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Updated corporate departments and customers on critical shipments to ensure seamless communication and support operational needs.
- Maintained equipment and warehouse conditions by identifying and ordering repairs and renovations.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
Head Start CDL Transport/School Bus Driver
Kent County Head Start
Walker
03.2000 - 09.2015
- Executed scheduled routes to ensure timely drop-offs and pick-ups, fostering reliable transport for students.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Maintained Michigan driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Inspected emergency equipment, confirming safe operation to protect students and drivers during transport.
- Relayed important information to parents, enhancing communication and building trust within the community.
Education
Associate of Arts -
GRCC
Grand Rapids, MI06-2013
GED -
Kelloggsville High School
Grand Rapids, MI05-1995
Skills
- Dispatcher Training
- Route optimization
- Logistics Procedures
- Planning and Coordination
- Schedule coordination
- Safety Regulations
- Operations management
- Process improvement
- Decision Making
- Staff Management
- Critical thinking
- Client engagement
- Customer relations
Certification
Communicating for Leadership Success
Civil Treatment for leaders
Civil Treatment for Employees
CPR First Aid Certified
Civil Treatment for leaders
Civil Treatment for Employees
CPR First Aid Certified
Timeline
Dispatcher
Rapid
09.2025 - Current
Value Stream Specialist
Steelcase
10.2022 - 03.2025
Zone Leader
Steelcase
07.2018 - 10.2022
Warehouse Manager
Keefe Group
10.2015 - 07.2018
Head Start CDL Transport/School Bus Driver
Kent County Head Start
03.2000 - 09.2015
Associate of Arts -
GRCC
GED -
Kelloggsville High School