Corie Portlock
ANTIOCH,CA
Summary
Experienced 911 Emergency Dispatcher with solid background in handling high-stress situations and efficiently coordinating emergency responses. Comfortable working in fast-paced environments, demonstrating strength in multitasking, decision-making and problem-solving skills. Demonstrated impact on previous dispatch operations through improvement of response times and team coordination.
Overview
37
37
years of professional experience
Work History
911 Emergency Dispatcher
San Francisco Department of Emergency Management
ANTIOCH, CA
05.1994 - Current
- Operated multi-line telephone systems to receive emergency calls.
- Assisted callers in distress by providing clear guidance and support.
- Coordinated responses with police, fire, and medical services during emergencies.
- Monitored radio communications to dispatch units efficiently and effectively.
- Delivered critical information to first responders to ensure timely actions.
- Trained new dispatchers on protocols and emergency response procedures.
- Maintained composure and professionalism under pressure to make critical decisions in high-stress situations.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Connected non-emergency callers with appropriate agencies to effectively resolve their concerns. to appropriate departments or agencies.
- Monitored multiple radio frequencies and entered data into computer system to ensure accurate and timely communication.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Used radio, telephone and computer system to update first responders with new information.
411 Operator
Pacific Bell
San Bruno, California
01.1990 - 04.1994
- Managed high call volumes while maintaining clear communication.
- Assisted callers by providing accurate information and directions
- Identified needs of customers promptly and efficiently.
- Trained new operators on procedures and best practices in call handling.
- Transferred difficult calls to supervisor or other staff members as needed.
- Completed day-to-day duties accurately and efficiently.
Education
True Learning Center
San Carlos, CASkills
- Emergency response
- Dispatch coordination
- Radio communication
- Incident assessment
- Crisis management
- Multi-line telephone operation
- Dispatcher training
- Public safety collaboration
- Effective communication
- Decision making
- Attention to detail
- Stress management
- Conflict resolution
- Fast learner
Timeline
911 Emergency Dispatcher
San Francisco Department of Emergency Management
05.1994 - Current
411 Operator
Pacific Bell
01.1990 - 04.1994
True Learning Center