ALANA M HEROD
Clayton,NC
Summary
Seasoned and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager
Neauvia North America
01.2019 - Current
Executive Support to all C level employees
I directly manage Customer Support, Sales Support, Supply Chain and Logistics, Technical Support and daily Home Office Operations.
Home Customer Experience Manager
AT&T
01.2018 - 01.2019
Customer Management
Technical Support
Supply Chain and Logistics
Assistant Property Manager
Luxury Apartments At Foxwood
03.2017 - 05.2018
Bookkeeping
Vendor Relations
Lease Reconciliation
Employee Development
Tenant Complaints and Retention
Technical Support Manager
Dialpad Communications
06.2015 - 03.2017
New Hire Training
Content Development
Execution of SOP/SLA
Quality Management
Tier 2 Escalations
Southeast Regional Sales and Development Manager
Google- Contract
09.2012 - 03.2015
Recruitment Client Support
Sales Management Budget Management
Employee Development Event Managment/Planning
Senior Sales Keyholder
Verizon Wireless/Alltel Communications
07.2008 - 09.2012
Store opening/closing
New hire training
Customer Service
KPI Management
Education
Master of Science - Kinesiology/Sports Management
05.2025
Bachelor of Science - Communications
05.2023
Skills
- Inventory Management
- Document Control
- Process Improvement
- Workflow Optimization
- Business Development
- Performance Monitoring
- Logistics Oversight
- Logistics Management
- Inventory Control
- Strategic Planning
- Warehouse Operations
- Supply Chain Management
- Cross-Functional Communications
- Staff Development
Timeline
Operations Manager - Neauvia North America
01.2019 - Current
Home Customer Experience Manager - AT&T
01.2018 - 01.2019
Assistant Property Manager - Luxury Apartments At Foxwood
03.2017 - 05.2018
Technical Support Manager - Dialpad Communications
06.2015 - 03.2017
Southeast Regional Sales and Development Manager - Google- Contract
09.2012 - 03.2015
Senior Sales Keyholder - Verizon Wireless/Alltel Communications
07.2008 - 09.2012
East Carolina University - Master of Science, Kinesiology/Sports Management
East Carolina University - Bachelor of Science, Communications