Summary
Work History
Education
Skills
Timeline
Generic

Alana Frieden

Salt Lake City,UT

Summary

Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.

Work History

Front Desk Receptionist

Fitness First
  • Greeted members and provided exceptional customer service in a fast-paced fitness environment.
  • Managed check-ins, memberships, and class sign-ups using ABC Gym Sales Software.
  • Handled high-volume phone inquiries, scheduled appointments, and assisted with billing and account questions.
  • Assisted in gym operations, including equipment maintenance checks and retail sales.
  • Scheduled, coordinated and confirmed appointments and meetings.

Medical Assistant

Southwest Spine and Pain
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

Medical Biller

Southwest Spine and Pain
  • Managed billing for multiple clinic locations, ensuring accuracy and compliance with insurance policies.
  • Processed insurance claims, verified patient information, and handled claim denials and resubmissions.
  • Coordinated with healthcare providers and insurance companies to resolve billing discrepancies.

Education

Bachelor of Science - Kinesiology

University of Utah
Salt Lake City, UT
05-2025

Skills

  • Customer service
  • Team collaboration
  • Problem-solving skills
  • Verbal and written communication
  • Administrative skills
  • Issue handling
  • Conflict management
  • Medical billing

Timeline

Front Desk Receptionist

Fitness First

Medical Assistant

Southwest Spine and Pain

Medical Biller

Southwest Spine and Pain

Bachelor of Science - Kinesiology

University of Utah

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Alana Frieden