Alandria Garcia
West Des Moines,IA
Summary
Accomplished Manager with a proven track record at PQH Wireless and Amazon, enhancing team performance and customer satisfaction through effective leadership and strategic planning. Skilled in complex problem-solving and staff training, I excel in fostering productivity and operational efficiency. Achieved significant improvements in employee engagement and supplier relations, demonstrating a strong blend of communication and time management skills.
Overview
5
5
years of professional experience
Work History
Manager
PQH Wireless
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Inbound
Amazon
01.2019 - 06.2021
- Increased employee productivity, providing comprehensive training on inbound operations.
- Improved supplier relationships by maintaining open communication channels and addressing concerns promptly.
- Strategically scheduled workforce shifts to maintain operational continuity during peak seasons or periods of increased demand.
- Established effective communication channels between team members, fostering a collaborative work environment.
Education
Ged -
Dmacc Community College
Des Moines Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
Timeline
Manager
PQH Wireless
06.2022 - Current
Inbound
Amazon
01.2019 - 06.2021
Ged -
Dmacc Community College