Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
ResearchAssistant
Alan Guarnaccia

Alan Guarnaccia

Macon,GA

Summary

Three time blue diamond award winner in exceptional customer service as a manager and customer experience specialist.

Assisted as a dedicated mentor who has helped to improve and meet targets for our business in key metrics.

Headed up a program for retention of customer service techs in our Mac + line of business who had difficulties in customer service stats and handle time to improve employee metrics during critical periods while decreasing employee turnover.

Overview

17
17
years of professional experience

Work History

Licensed Realtor

Jasper and Oak LLC
03.2024 - Current
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
  • Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Accompanied buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
  • Used Software to create and prepare documents such as closing statements, purchase agreements and deeds.
  • Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

Client Operations representative

Teleperformance USA
02.2013 - Current
  • I have worked as a technical team supervisor a mentor, and a senior advisor for apple technical engineering requests and manager requests for hardware exceptions and difficult software issues that are persistent and intermittent. I handled both proper positioning of difficult and sensitive security issues and offering solutions adapted to our customer needs. Previously, I also worked as an Apple Call director ascertaining the reason for customer concerns with Iphones, ipods, and computer devices, empathized regarding the concern and provided the most suitable options for providing them a technical support plan to fit their needs to obtain help from our support advisor group
  • I also gave general information regarding the store locations, set reservations for in store appointments, and professionally handled calls for online purchases of apple devices and warranty concerns

Licensed Realtor

Keller Williams
01.2023 - 02.2024
  • Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
  • Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
  • Compared recently sold area properties to determine competitive market prices.
  • Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.

Customer service

Global response
06.2010 - 12.2010
  • I worked as a as a customer service agent assisting customers with online order placing for the customer, order lookup, product questions, and assisted with upselling the customer additional items to completely fulfill their need
  • My former employer may be contacted for any further information at (954)-973-7300

Customer service temp

STS Group (Tri-state staffing)
09.2009 - 06.2010
  • I performed my job and was officially employed through this agency while working at the Global response facility in Margate, Fl shown above
  • I was then officially hired by Global response as a permanent employee for exemplary performance in one of my department’s top accounts
  • If you have any questions, you can contact the manager for human resources Maria stationed in Miami at (305)-358-5081

Sales Associate

Radioshack
06.2008 - 01.2009
  • I was trained doing inventory, stocking and taught about the wide range of electronics we offer to find the best item for the customer
  • I was trained on all the cellular phones that we sold, and also performed activation and service plan updates for customers
  • In addition, I worked as a cashier and sales associate on the floor and was trained to appropriately approach and close a sale by giving the customer a complete solution to the reason for their visit

Education

Associates of Science - Business Administration

Colorado Technical University
04.2025

Real Estate Licensing - Certificate Of Completion - Pre Licensing

Kaplan University - Real Estate Education
Remote -
11.2023

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Broward College
05.2009

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University of Miami
05.2007

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Boyd Anderson High School
05.2005

Skills

  • Strong communication skills
  • Leasing and sales
  • Contract negotiation
  • In-depth local knowledge
  • Property valuation
  • Technological proficiency
  • Multilingual capacity
  • Continuing education commitment

Accomplishments

  • Received commendation for getting a perfect score for the standardized Florida FCAT Math test in 10th grade.

Timeline

Licensed Realtor

Jasper and Oak LLC
03.2024 - Current

Licensed Realtor

Keller Williams
01.2023 - 02.2024

Client Operations representative

Teleperformance USA
02.2013 - Current

Customer service

Global response
06.2010 - 12.2010

Customer service temp

STS Group (Tri-state staffing)
09.2009 - 06.2010

Sales Associate

Radioshack
06.2008 - 01.2009

Associates of Science - Business Administration

Colorado Technical University

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Broward College

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University of Miami

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Boyd Anderson High School

Real Estate Licensing - Certificate Of Completion - Pre Licensing

Kaplan University - Real Estate Education

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Alan Guarnaccia