Alanis Bennett Malavet
Altamonte Springs,FL
Summary
Dynamic Shift Lead at Tijuana Flats with a strong focus on customer service and employee training. Successfully enhanced team performance through effective coaching and conflict resolution, while ensuring workplace safety. Proven expertise in cash handling and POS system operation, fostering a positive atmosphere that drives guest satisfaction and operational excellence.
Overview
6
6
years of professional experience
Work History
Shift Lead
Tijuana Flats
04.2019 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL05-2019
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Rules enforcement
- Performance improvement
- Staff motivation
- Staff development
- Coaching and mentoring
- Quality control
- Conflict management
- Shift leadership
- Cash handling
- Positive attitude
- Creative problem solving
- POS system operation
- Sales and upselling
- Shift paperwork completion
- Shift checklists
Timeline
Shift Lead
Tijuana Flats
04.2019 - Current
High School Diploma -
Winter Springs High School
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