Alanna Choffin
Queens,NY
Summary
Certified Pharmacy Technician with PTCB certification and completion of the Pharmacy Technician course at City College of New York. Nine years of retail experience in customer service, inventory management, and leadership roles. Skilled at handling high-pressure environments with precision and care. Eager to contribute expertise to a pharmacy setting, delivering accurate prescription services and contributing to patient care while building a long-term career.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Oakland Gardens Eye Care
Oakland Gardens, NY
09.2024 - Current
- Welcomed patients, confirmed insurance details, and processed co-payments.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Handled incoming calls efficiently.
- Verified patient demographics, entered data into electronic health record system and provided support to doctors.
- Facilitated eye exams and diagnostic tests for optometrists.
- Conducted thorough reviews of documentation for data entry precision.
- Adhered to HIPAA regulations consistently.
Assistant Store Manager
T-Mobile, Amtel
Maspeth, NY
05.2023 - 07.2024
- Ensured smooth day-to-day functioning of store by handling customer service, inventory control, and staff scheduling.
- Managed comprehensive tracking and documentation of all business activities including transactions, stock inventory and staff performance.
- Provided efficient and prompt resolution to customer complaints while managing any store-related incidents effectively during working hours.
- Utilized excellent verbal skills to actively engage customers in meaningful conversations and accurately assess their needs and requirements.
- Optimized performance and achieved sales targets through guidance and training of sales team members.
Lead Mobile Expert
T-Mobile, Mobile City
Jackson Heights, NY
01.2022 - 01.2023
- Ensured exceptional experience for customers by resolving inquiries skillfully.
- Generated maximum revenue by effectively implementing upselling and cross-selling techniques.
- Efficiently assisted in managing inventory to ensure seamless supply chain workflows.
- Stayed familiar with promotions, return policies, and security practices.
- Conducted floor moves, maintained merchandising standards, and ensured consistent display upkeep to support well-stocked and current sales areas.
Sales Specialist
Spectrum
Elmhurst, NY
06.2019 - 06.2020
- Developed and nurtured excellent customer connections to cultivate brand loyalty and enhance satisfaction.
- Achieved sales quotas by implementing effective persuasive selling techniques.
- Effectively addressed customer needs with demonstrated in-depth knowledge of Spectrum products and services.
- Recognized by customers for outstanding service and quick issue resolution.
- Enhanced team dynamics by collaborating and providing support.
Education
Pharmacy Technician Program
City College of New York
New York, NY09-2024
Phlebotomy Technician Program
Queensborough Community College of The City University of New York
Oakland Gardens, NY10-2021
Skills
- Nine Years Retail Experience
- Proficient in Managing Sensitive Customer Data
- Inventory Management Proficiency
- Strong Attention to Detail
- Adaptable to Rapid Workflows
- Medication Safety Expertise
- Understanding of Pharmacy Systems
Professional Development
- Commitment to ongoing learning in pharmacy practices and medication safety.
References
References available upon request.
Timeline
Front Desk Medical Receptionist
Oakland Gardens Eye Care
09.2024 - Current
Assistant Store Manager
T-Mobile, Amtel
05.2023 - 07.2024
Lead Mobile Expert
T-Mobile, Mobile City
01.2022 - 01.2023
Sales Specialist
Spectrum
06.2019 - 06.2020
Pharmacy Technician Program
City College of New York
Phlebotomy Technician Program
Queensborough Community College of The City University of New York
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