Summary
Overview
Work History
Education
Skills
Languages
Timeline
Graduated with honors in Criminal Justice; Dean’s List Honoree, John Jay College.
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Alanna Felix

The Bronx,NY

Summary

Experienced in patient advocacy and support, ensuring smooth navigation through healthcare systems. Utilizes strong communication skills to connect patients with medical, social, and community resources. Knowledgeable in care coordination and effective collaboration with healthcare providers to improve patient outcomes.

Overview

9
9
years of professional experience

Work History

Patient Navigator

Sun River Health
03.2024 - Current


  • Support patients in managing their health and well-being through active listening, empathy, and referrals to appropriate healthcare providers, including specialists and community resources.
  • Identify and address barriers to care such as transportation, language, and financial limitations, improving access to necessary services.
  • Facilitate clear communication between patients, medical providers, and support staff to ensure timely, coordinated care and follow-up.
  • Schedule and coordinate patient appointments, diagnostic tests, and referrals, ensuring alignment with provider availability and patient needs.
  • Manage insurance-related tasks, including verifying coverage, obtaining authorizations, and helping patients understand their benefits and responsibilities.

Front Desk Receptionist

Ola Pediatrics
07.2021 - 03.2023
  • Enhanced patient satisfaction by efficiently managing check-in and check-out processes.
  • Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
  • Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
  • Handled sensitive patient information with discretion and adhered to HIPAA regulations consistently throughout daily tasks.

Patient Care Liaison

Accent Care Of New York
01.2019 - 12.2020
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Customer Service Representative

Burlington
06.2018 - 12.2018
  • Interacted with customers and resolved customer complaints with friendly, service-oriented support.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Assisted customers with locating and choosing merchandise in any store department.

Cashier Sales Associate

Marshalls
08.2016 - 04.2018
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers.
  • Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.

Education

Bachelor of Science - Criminal Justice With A Minor in Sociology

John Jay College of Criminal Justice
New York, NY
05-2024

Associate of Arts - Criminal Justice

Hostos Community College of The City University of New York
The Bronx, NY
06.2020

High School Diploma - undefined

New World High School
Bronx, NY
06.2016

Skills

  • Patient advocacy
  • Community resources
  • Documentation skills
  • Problem-solving abilities
  • Teamwork and collaboration
  • Multitasking
  • Customer service

Languages

English
Spanish

Timeline

Patient Navigator

Sun River Health
03.2024 - Current

Front Desk Receptionist

Ola Pediatrics
07.2021 - 03.2023

Patient Care Liaison

Accent Care Of New York
01.2019 - 12.2020

Customer Service Representative

Burlington
06.2018 - 12.2018

Cashier Sales Associate

Marshalls
08.2016 - 04.2018

High School Diploma - undefined

New World High School

Bachelor of Science - Criminal Justice With A Minor in Sociology

John Jay College of Criminal Justice

Associate of Arts - Criminal Justice

Hostos Community College of The City University of New York

Graduated with honors in Criminal Justice; Dean’s List Honoree, John Jay College.

Earned academic honors and Dean’s List recognition by maintaining a strong GPA, demonstrating dedication, discipline, and commitment to excellence throughout my studies in Criminal Justice and Sociology. 

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