Alanna Jamal
Las Vegas
Summary
Dynamic sales professional with a proven track record at Cox Communications, excelling in inbound sales and customer relationship building. Skilled in high-volume call management and payment processing, I consistently achieved sales targets while enhancing customer satisfaction through effective communication and problem-solving. Committed to driving results and fostering team collaboration.
Overview
5
5
years of professional experience
Work History
Inbound Sales Representative
Cox Communications
02.2024 - Current
- Assisted customers in identifying their needs and providing appropriate product recommendations.
- Handled incoming inquiries through phone and email to ensure prompt responses.
- Maintained accurate records of customer interactions and transactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Collaborated with team members to enhance overall customer satisfaction and retention rates.
Dispensary Product Specialist
The Grove
06.2023 - 02.2024
- Supervised daily operations and ensured compliance with state regulations and safety protocols.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Increased daily sales through upselling techniques and effective communication of product benefits.
Team Lead
Telus International
05.2022 - 06.2023
- As a Team Lead, I provided effective leadership and guidance to a group of 13-16 individuals while fostering a collaborative and high-performing team environment. I promoted open communication, encouraged innovation, and facilitated knowledge sharing, ensuring the achievement of organizational goals.
- Daily tasks included: Monitoring KPIs, coaching team members, filling out coaching documentation, updating employee files with absences, boost plans, and conversations, Sending out encouragement and guidance to my team while keeping them up to date on their current stats.
- Weekly tasks included: Creating PowerPoint presentations to review with my team members, Holding calibration meetings, attending client and HR meetings, creating an engagement activity to help motivate my team members, reviewing, documenting, and analyzing team metrics, and completing root cause analysis forms.
Social Media Content Moderator
Telus International
11.2021 - 05.2022
- Reviewed user-generated content to ensure compliance with community guidelines and standards.
- Identified and escalated inappropriate content to appropriate teams for further action.
- Collaborated with cross-functional teams to refine moderation processes and improve efficiency.
- Trained new moderators on content review protocols and best practices for effective moderation.
- Analyzed trends in flagged content to inform policy updates and enhance user experience.
Customer Service Representative
Vetco by Petco
01.2021 - 11.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining composure and ensuring customer satisfaction.
- Implemented strategies for handling difficult customers, resulting in elevated satisfaction scores.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts - English Language And Literature
College of Southern Nevada
Las Vegas, NV07-2020
Skills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Data entry skills
- Product knowledge
- Brand awareness
- Inbound call management
- Payment processing expertise
Timeline
Inbound Sales Representative
Cox Communications
02.2024 - Current
Dispensary Product Specialist
The Grove
06.2023 - 02.2024
Team Lead
Telus International
05.2022 - 06.2023
Social Media Content Moderator
Telus International
11.2021 - 05.2022
Customer Service Representative
Vetco by Petco
01.2021 - 11.2021
Associate of Arts - English Language And Literature
College of Southern Nevada
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