Alanna Olds
Manassas,VA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Manassas, VA
06.2025 - Current
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Accurately processed orders using point-of-sale (POS) system for efficient transactions.
- Assisted in training new team members on service protocols and menu knowledge.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Buffalo Wild Wings
Manassas, VA
02.2024 - 05.2025
- Upsold menu items to enhance guest satisfaction and increase sales revenue.
- Demonstrated adaptability by managing high-volume service during peak hours effectively.
- Followed health and safety guidelines to maintain a safe dining environment for guests and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Sales Associate
Dicks Sporing Goods
Manassas, VA
07.2022 - 04.2024
- Provided exceptional customer service by assisting customers with product inquiries and selections.
- Maintained organized merchandise displays to enhance shopping experience and boost sales.
- Processed transactions accurately while ensuring compliance with cash handling procedures.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Trained new associates on product knowledge, sales techniques, and store operations best practices.
- Implemented effective inventory management processes to reduce stock discrepancies and optimize replenishment efficiency.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Unity Reed High School
Manassas, VA06-2024
Skills
- Customer relations
- Problem resolution
- Relationship building
- Customer service
- Teamwork and collaboration
- Multi-tasking strength
- Goal oriented
- Outgoing personality
- Money handling
Timeline
Server
Olive Garden
06.2025 - Current
Server
Buffalo Wild Wings
02.2024 - 05.2025
Sales Associate
Dicks Sporing Goods
07.2022 - 04.2024
High School Diploma -
Unity Reed High School