Alanna Tucker
Thatcher,AZ
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Supports store operations with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Sodalicious
Safford, AZ
04.2022 - Current
- Managed the day-to-day operations of the store, including customer service and inventory management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Provided mentorship for employees to generate sales and promote effective upselling.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Special Education Aide
Safford Unified School District
Safford, AZ
08.2021 - 12.2021
- Worked as a special education aide in the Autism Program at Lafe Nelson Elementary
- Assisted students with special needs in completing assigned tasks and activities.
- Provided individualized instruction to students based on their IEPs.
- Monitored student progress, recorded data, and provided feedback to teachers.
- Assisted with daily living activities such as eating lunch, dressing appropriately.
- Supported teachers by providing instructional support, classroom management, and behavior modification strategies.
Barista, Cook and Retail Associate
Ginaveve's Market Place and Mainstreet Bean
Safford, AZ
08.2020 - 07.2021
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Long-term Substitute Teacher
Ruth Powell Elementary School
Safford, AZ
08.2017 - 05.2018
- Instructed students on various topics, including English language arts, math, science, social studies, and technology.
- Developed and implemented Individual Education Plans for students with special needs.
- Coordinated the evaluation process of all IEPs to ensure compliance with federal and state regulations.
- Conducted meetings with teachers, parents, and school administrators to discuss eligibility criteria for special education services.
Barista
Starbucks
Thatcher, AZ
01.2016 - 08.2016
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Wrapped, labeled and dated food items for sale.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed health, safety and sanitation guidelines to pass state inspections.
Courtesy Clerk
Safeway
Thatcher, AZ
07.2015 - 01.2016
- Greeted customers and provided assistance in locating items.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
Office Assistant
AZ Industrial, Crane and Rigging
Tucson, AZ
10.2014 - 02.2015
- Provided administrative support to staff members, including copying and scanning documents and filing paperwork.
- Assisted with special projects as needed from staff members.
Skills
- Customer Service and Experience
- Problem-Solving
- Staff Supervision
- Team Building and Leadership
- Store Organization and Cleanliness
- Upselling
- Money Handling
- Inventory Control
Education
Graduated High School 01/12/2016
Eastern Arizona College, some college classes taken
Not currently enrolled
Age
25
Current Residence
3916 W. Claridge St. Thatcher, AZ 85552
Volunteer Experience
- 2014 - Impact of Southern Arizona in Vail, AZ - Labeling food items - Distributing food to families in need
- 2016 - True Hope Fellowship, Safford, AZ - Sunday School Teacher
References
- Shari Allen - Regional Manager of Sodalicious - Current employer 928-651-5512
- Kevin West - Thatcher Police Sergeant, Pastor and friend 928-965-2625
- Jenny Howard - Ginaveve's Marketplace - Past employer 928-965-7603
Timeline
Assistant Store Manager
Sodalicious
04.2022 - Current
Special Education Aide
Safford Unified School District
08.2021 - 12.2021
Barista, Cook and Retail Associate
Ginaveve's Market Place and Mainstreet Bean
08.2020 - 07.2021
Long-term Substitute Teacher
Ruth Powell Elementary School
08.2017 - 05.2018
Barista
Starbucks
01.2016 - 08.2016
Courtesy Clerk
Safeway
07.2015 - 01.2016
Office Assistant
AZ Industrial, Crane and Rigging
10.2014 - 02.2015