Alanna Whiteside
Tampa
Summary
Proven expert in enhancing guest experiences and operational efficiency, notably at JW Marriott. Skilled in upselling strategies and guest communication, I excel in transforming challenges into satisfaction, evidenced by streamlined processes and effective team development. Mastery in data entry and customer service underscores my ability to significantly contribute to employer goals.
Overview
6
6
years of professional experience
Work History
Guest Experience Expert
JW Marriott
12.2023 - Current
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Utilized knowledge of local attractions to assist guests in planning their stays, enhancing overall experience.
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Implemented effective up-selling techniques for additional revenue generation while maintaining genuine care for the guest''s needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Participated in regular team meetings to discuss best practices or address challenges encountered in the course of daily operations, fostering a strong sense of teamwork and collaboration.
Receptionist, HVAC Technician Assistant
American 1st Heating And Cooling
05.2018 - 10.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Inbound Stower
Amazon
05.2021 - 11.2021
- Separated damaged items from functional ones before placing on pods to be stored in inventory.
- Supported safety initiatives through strict adherence to company policies and procedures during the stowing process.
- Utilized warehouse equipment such as forklifts, pallet jacks, and hand trucks to effectively transport goods within the facility.
- Developed expertise in company-specific inventory management software systems for seamless tracking of inbound shipments and product location updates.
- Assisted in training new employees on proper stowing techniques, ensuring consistency across the team.
- Collaborated with quality control teams to identify damaged items, facilitating prompt returns or replacements when necessary.
Education
GED -
Pinellas Technical Education Center
St. Petersburg, FL02.2023
Skills
- Upselling strategies
- Feedback implementation
- Brand representation
- Guest Services
- Guest communication
- Guest complaint resolution
- Data entry proficiency
- Team member development
- Reservation Management
- Basic accounting
- Customer Service
Timeline
Guest Experience Expert
JW Marriott
12.2023 - Current
Inbound Stower
Amazon
05.2021 - 11.2021
Receptionist, HVAC Technician Assistant
American 1st Heating And Cooling
05.2018 - 10.2023
GED -
Pinellas Technical Education Center