Alannna Oltman
Columbus,OH
Summary
Dedicated and detail-oriented Patient Access Coordinator with months of experience in healthcare administration. Proficient in managing patient flow, scheduling, and insurance verification to ensure seamless access to medical services. Strong communication skills with a compassionate approach to patient interaction, ensuring a positive experience from the first point of contact. Adept at utilizing electronic health records (EHR) systems, maintaining patient confidentiality, and adhering to healthcare compliance regulations. Proven ability to collaborate effectively with medical staff and contribute to the efficiency and excellence of clinic operations. Committed to enhancing patient satisfaction through exceptional organizational and customer service skills.
Overview
3
3
years of professional experience
Work History
Patient Access Coordinator
The Ohio State University
11.2023 - Current
- Communicating effectively with team members and management to coordinate tasks and responsibilities
- Verify and update patient information in the system
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Resolving patient complaints and issues
- Provide general assistance and support to patients and visitors
- Scheduling and confirming patient's appointments
- Answer phone calls and coordinate with third-party vendors
- Verify and update patient insurance
- Process patient copays and deposits
- Assist patients with understanding their insurance coverage and payment responsibilities
- Relay messages between patients and medical staff
- Adhere to HIPAA and other privacy regulations to ensure patient confidentiality
Key Holder
Abercrombie Kids
03.2023 - 10.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Supervisor
Abercrombie And Fitch
12.2021 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Coached and trained new hires
Sales Associate
Abercrombie And Fitch
11.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Big Walnut High School
Sunbury, OH05.2022
Skills
- Appointment Scheduling
- Insurance Verification
- Customer Service
- Problem-Solving
- Multitasking and Organization
- HIPAA Compliance
- Strong Organization
- Relationship Building
- Administrative and Office Support
- Communicating to Patients and Families
- Resolving Problems
Timeline
Patient Access Coordinator
The Ohio State University
11.2023 - Current
Key Holder
Abercrombie Kids
03.2023 - 10.2023
Supervisor
Abercrombie And Fitch
12.2021 - 03.2023
Sales Associate
Abercrombie And Fitch
11.2021 - 12.2021
High School Diploma -
Big Walnut High School