Ashley Hill
Aulander,NC
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
7
7
years of professional experience
Work History
Patient Access Coordinator
Washington Regional Medical Center
Plymouth, NC
12.2023 - 03.2024
- Greeted patients, verified patient identification and collected demographic information.
- Scheduled appointments for outpatients using the electronic health record system.
- Verified insurance eligibility and ensured coverage of services to be provided.
- Processed referrals from primary care physicians and other healthcare providers.
- Assisted in obtaining prior authorizations from insurance companies.
- Maintained accurate patient records, including registration data in computer systems.
- Coordinated with clinical staff to ensure timely completion of registration process.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Collected payments for services rendered and processed credit card transactions accurately and efficiently.
- Adhered to HIPAA guidelines when handling confidential patient information.
Patient Access Coordinator
Center well HomeHealth
Greenville, NC
08.2022 - 08.2023
- Prepared reports related to patient access activities such as average wait times or number of patients served per day.
- Audited accounts receivable balances for assigned accounts regularly.
- Participated in training sessions related to new software programs or changes in policies and procedures.
- Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
Patient Access Supervisor
Roanoke Chowan Community Health Center
Ahoskie , NC
11.2021 - 01.2022
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Ensured all policies and procedures related to patient access were followed.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Monitored employee performance and provided feedback on areas of improvement.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Assisted with resolving any issues that arose during the registration process.
- Managed workflow within the department to ensure timely completion of tasks.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Created reports for management regarding daily operations of the department.
- Maintained a safe environment by enforcing safety regulations at all times.
Health Information Manager
Three Rivers Nursing Home
Windsor, NC
09.2019 - 10.2021
- Prepared statistical reports summarizing medical records operations for senior management review.
- Educated staff on best practices related to the use of EHR systems and other health information technology tools.
- Resolved discrepancies between coded data elements by researching clinical documentation within the medical record.
- Participated in interdisciplinary teams focused on improving quality outcomes through better documentation practices.
- Analyzed data from multiple sources to develop reports that tracked performance indicators such as length of stay or readmission rates.
- Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
- Coordinated the release of confidential patient information according to applicable laws and regulations.
- Served as a resource for coding staff regarding complex coding scenarios.
- Maintained up-to-date knowledge about changes in federal regulations governing the collection and use of protected health information.
- Responded promptly to requests from clinicians regarding access to patient's medical history or test results.
Patient Coordinator
Vidant Bertie Hospital
Windsor, NC
06.2017 - 08.2018
- Coordinated patient appointments and maintained appointment schedule.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Assisted with the development of efficient office procedures for improved workflow.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
Education
Some College (No Degree) -
East Carolina University
Greenville, NC06-2020
High School Diploma -
Hertford County High School
Ahoskie, NC06-2017
Skills
- Appointment Scheduling
- Strong Organization
- Insurance Verification
- Patient Registration
- Healthcare knowledge
- HIPAA Compliance
- Registration management
- Scheduling Diagnostic Procedures
- Post-Discharge Care Coordination
- Pre-Admission Requests
- Multitasking and Organization
- Training Coordination
- Insurance company knowledgeable
- Registration and Admissions
Timeline
Patient Access Coordinator
Washington Regional Medical Center
12.2023 - 03.2024
Patient Access Coordinator
Center well HomeHealth
08.2022 - 08.2023
Patient Access Supervisor
Roanoke Chowan Community Health Center
11.2021 - 01.2022
Health Information Manager
Three Rivers Nursing Home
09.2019 - 10.2021
Patient Coordinator
Vidant Bertie Hospital
06.2017 - 08.2018
Some College (No Degree) -
East Carolina University
High School Diploma -
Hertford County High School
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