Alantra D Morrow
Florissant,MO
Summary
Experienced customer service professional with 6+ years in healthcare and support roles. Skilled in insurance verification, medical terminology, and resolving complex inquiries. Known for strong communication, attention to detail, and a commitment to quality service in fast-paced environments.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
UnitedHealthcare
Florissant, MO
08.2025 - 11.2026
- Medicare plans and some commercial plans , I also Managed inbound and outbound calls, claims, benefits, and billing for medical insurance. Coordinated communication with medical providers and groups to clarify members' plan details.
- Explained coverage options, copays, and prior authorization requirements to members.
- Reviewed health plan details using UnitedHealthcare systems and provider records.
- Medicare plans and some commercial plans , I also Managed inbound and outbound calls, claims, benefits, and billing for medical insurance. Coordinated communication with medical providers to clarify members' plan details. with medical providers and groups to clarify members' plan details.
Customer Service Representative
Alorica
11.2024 - 06.2025
- Resolved customer inquiries and issues efficiently, enhancing customer satisfaction and retention.
- Managed high-volume call operations and accurately documented interactions using company systems to improve data management.
- Collaborated with team members on process improvements and trained new hires, supporting enhanced team performance and service quality.
Claims & Appeals Representative
MOHELA/Department of Education
10.2023 - 11.2024
- Delivered clear and concise guidance on account details and repayment strategies to student loan borrowers, enhancing their understanding of financial obligations and options.
- Facilitated technical support for access issues to web portals, resolving password resets and account unlocks to ensure uninterrupted service.
- Educated clients on interest rates and credit reporting procedures, enhancing financial literacy and fostering responsible borrowing.
Technical and Customer Services Rep.
Elevance Healthcare/Anthem
03.2022 - 09.2023
- Facilitated access to healthcare services by verifying coverage details across Medicare, Medicaid, and private insurance plans.
- Resolved intricate customer service inquiries through corrective measures, contributing to enhanced customer satisfaction.
- Analyzed information from caller interactions to identify urgent response needs, ensuring compliance with insurance regulations.
Pharmacy Benefit Technician/Specialist
Express Scripts / Cigna
05.2020 - 01.2022
- Recommended cost-effective medication alternatives, improving affordability and access for customers.
- Educated customers on home delivery services, enhancing long-term prescription management.
- Facilitated call transfers to pharmacists, ensuring prompt resolution of customer inquiries by qualified professionals.
Customer Service Representative
ModivCare Solutions
09.2018 - 03.2020
- Managed customer inquiries via telephone and in-person, maintained accurate account information, and streamlined appointment scheduling.
- Developed call center scripts and communicated product benefits to enhance overall customer experience.
- Coordinated transportation arrangements for medical appointments, ensuring compliance with Medicaid requirements and improving service quality.
Education
High School Diploma -
McCluer North High School
Florissant, MO 08.2012 - 05.2016
Skills
- Customer Support
- Medicare
- Insurance Verification
- Insurance Claims
- Medical Terminology
- Claim Management
- Data Entry
- Microsoft Outlook
- Data Management
- Customer Insights
- Project Management
- Team Collaboration
- Medical terminology knowledge
Volunteer Work
Matthew Dickey Club for Boys & Girls, Cheer Camp Aide, 2014, 2015
Timeline
Customer Service Representative
UnitedHealthcare
08.2025 - 11.2026
Customer Service Representative
Alorica
11.2024 - 06.2025
Claims & Appeals Representative
MOHELA/Department of Education
10.2023 - 11.2024
Technical and Customer Services Rep.
Elevance Healthcare/Anthem
03.2022 - 09.2023
Pharmacy Benefit Technician/Specialist
Express Scripts / Cigna
05.2020 - 01.2022
Customer Service Representative
ModivCare Solutions
09.2018 - 03.2020
High School Diploma -
McCluer North High School
08.2012 - 05.2016