Summary
Overview
Work History
Education
Skills
Timeline
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Alarick Rivas

The Bronx,NY

Summary

Dedicated and professional Concierge and Security Officer with proven experience delivering exceptional guest services while ensuring a safe and secure environment. Skilled in greeting and assisting guests, coordinating reservations, and providing personalized recommendations to enhance client experiences. Strong background in security operations, including monitoring premises, handling emergencies, and enforcing safety protocols with discretion and professionalism. Recognized for excellent communication, problem-solving, and multitasking abilities, with a commitment to creating a welcoming and secure atmosphere for all guests and staff.

Overview

8
8
years of professional experience

Work History

Concierge

Mandarin Oriental Hotel Group
Miami, FL
02.2024 - 06.2025
  • Greet and welcome guests in a warm, professional manner
  • Provide information about hotel services, facilities, and local attractions
  • Assist with reservations for dining, transportation, events, and entertainment
  • Coordinate delivery of messages, mail, and packages to guests
  • Work closely with front desk, housekeeping, and other departments to meet guest needs
  • Keep lobby and concierge desk organized and welcoming

Security Officer

Allied Universal
Miami, FL
01.2019 - 12.2024
  • Protect the company's staff, customers, and property by maintaining a safe and secure environment.
  • Maintain a visible presence on the premises by regularly patrolling the building and perimeter.
  • Work with team to monitor alarm systems, video surveillance and emergency detection equipment.
  • Creating daily recap reports on what we have encountered throughout the day on property.

Technician

Eulen America
Miami, FL
02.2017 - 01.2019
  • Follows installation and operation manuals
  • Responds to service requests and repair products
  • Uses diagnostic tools to determine repair plans
  • Stay up to date and knowledgeable with new company software updates

Education

Associate -

Broward College
Pembroke Pines, FL
07.2015

Skills

  • Customer service
  • Communication skills
  • Bilingual
  • Microsoft word
  • Time management
  • Computer literacy
  • Microsoft excel

Timeline

Concierge

Mandarin Oriental Hotel Group
02.2024 - 06.2025

Security Officer

Allied Universal
01.2019 - 12.2024

Technician

Eulen America
02.2017 - 01.2019

Associate -

Broward College
Alarick Rivas