Alaura Harvell
Houston,TX
Summary
Accomplished Business Office Manager with a proven track record at Bama Texas Sublimation And Crafts, enhancing operational efficiency and customer satisfaction. Expert in deadline management and relationship building, I've significantly improved workflow planning and inventory control, contributing to a notable increase in company performance. Skilled in staff training and administrative support, my approach ensures results exceed expectations.
Overview
8
8
years of professional experience
Work History
Business Office Manager
Bama Texas Sublimation And Crafts
Houston, TX
01.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Maximized cash flow through optimal billing and collection processes.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Enabled informed decision-making at the executive level by providing accurate and timely financial reports, highlighting key performance indicators and areas for improvement.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
Server
Cracker Barrell
Athens, AL
05.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Business Office Associate
CarMax
Huntsville, AL
05.2021 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Developed correspondence letters, memos, and emails.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Engaged with customers to build business relationships.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Provided comprehensive support during audits, preparing necessary documentation for review by external agencies.
- Increased efficiency through streamlining invoicing procedures and payment tracking systems.
- Improved customer satisfaction by resolving complaints promptly and professionally.
Cashier
Hometown Grocery
Athens, AL
09.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Science - Biology
Alabama A & M University
Normal, ALHigh School Diploma -
Clements High School
Athens, AL05.2018
Skills
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Relationship Building
- Administrative Support
- Scheduling and calendar management
- Payroll Management
- Workflow Planning
- Inventory Control
Timeline
Business Office Manager
Bama Texas Sublimation And Crafts
01.2022 - Current
Business Office Associate
CarMax
05.2021 - 07.2021
Server
Cracker Barrell
05.2019 - 11.2021
Cashier
Hometown Grocery
09.2016 - 01.2019
Bachelor of Science - Biology
Alabama A & M University
High School Diploma -
Clements High School