Summary
Overview
Work History
Education
Skills
Timeline
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Alaura Smith

Chapel Hill,TN

Summary

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Front Desk Manager

Duck Canoe
05.2021 - 09.2023
  • Trained new staff on correct procedures.
  • Resolved guest complaints by addressing issues promptly.
  • Entered and updated sensitive customer information during check-in.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations and guest concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Custom T-Shirt Designer

Self-employeed
03.2020 - 06.2022
  • Custom made T-shirts, sweatshirts and stickers using designs and ideas supplied by the customer.
  • Knowledge of Cricut Cutter software program.
  • Maintained customer satisfaction with fast completion of product and positive customer service.



Education

The Farm School
Summertown, TN
01.2022 - Current

Skills

  • Telephone Etiquette
  • Confirmations and Cancellations
  • Organization and Recordkeeping

Timeline

The Farm School
01.2022 - Current

Front Desk Manager

Duck Canoe
05.2021 - 09.2023

Custom T-Shirt Designer

Self-employeed
03.2020 - 06.2022

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Alaura Smith