Alawn Smith
Denver,CO
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Liquor Store
Denver, CO
03.2022 - 01.2023
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Managed inventory effectively, minimizing discrepancies and optimizing stock levels.
- Trained new associates on store policies, product knowledge, and customer interaction techniques.
- Resolved customer complaints swiftly, maintaining positive relationships and enhancing store reputation.
- Implemented efficient checkout procedures, reducing wait times and improving overall customer experience.
- Conducted regular product audits to ensure compliance with safety standards and regulations.
- Collaborated with management to identify process improvements, enhancing operational efficiency across the store.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Car Washer
Hertz Car Rental
Denver, CO
01.2019 - 09.2021
- Operated high-pressure washing equipment to ensure thorough cleaning of vehicles.
- Conducted routine inspections to identify and report vehicle damages or maintenance needs.
- Maintained cleanliness of work areas, ensuring compliance with safety and sanitation standards.
- Trained new staff on proper washing techniques and equipment usage for optimal results.
- Collaborated with management to establish best practices for vehicle detailing procedures.
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
- Continuously surpassed productivity goals by optimizing workflow processes and collaborating with team members efficiently.
Data Entry
Wells Fargo
Denver, CO
05.2016 - 11.2018
- Increased efficiency in financial reporting through the automation of data entry tasks.
- Supported accurate record-keeping with diligent data entry and file management.
- Reduced errors in data entry tasks by implementing thorough quality control measures.
- Streamlined financial processes by implementing new software and automating data entry tasks.
- Enhanced financial reporting accuracy through meticulous data entry and thorough reconciliation of accounts.
- Reduced invoice errors with meticulous data entry and thorough verification procedures.
- Performed data entry for sales figures, metrics and other customer data.
- Enhanced accounts receivable processes by implementing efficient data entry and record-keeping methods.
Customer Service Representative
Taco Johns
Sterling, CO
04.2014 - 12.2015
- Assisted customers with inquiries, ensuring accurate information and prompt service.
- Processed orders efficiently, maintaining high standards of accuracy and customer satisfaction.
- Resolved customer complaints effectively, enhancing overall customer experience and loyalty.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Maintained cleanliness and organization of work areas to comply with health and safety standards.
- Handled cash transactions accurately, ensuring proper cash register management throughout shifts.
- Adapted quickly to changing workloads and priorities in a fast-paced environment, demonstrating flexibility.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Host
Dennys Restaurant
Aurora, CO
11.2013 - 03.2014
- Welcomed guests, ensuring a positive dining experience from arrival to seating.
- Managed reservation systems, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to communicate guest needs and special requests.
- Assisted in training new hosts, promoting effective service techniques and teamwork.
- Monitored dining area for cleanliness and organization, enhancing overall ambiance.
- Handled guest inquiries and concerns, resolving issues to maintain satisfaction levels.
- Collaborated with management to implement operational improvements for efficiency.
Education
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, COSkills
Customer service
Customer support
Problem resolution
Team collaboration
Complaint handling
Product knowledge
Stock replenishment
POS system operation
Refunds and exchanges
Sales closing
Inventory control
MS office proficiency
Merchandise upselling
Point of sale systems
Calm and professional under pressure
Teamwork and collaboration
Computer skills
Data entry
Relationship building
Retail store support
Timeline
Customer Service Associate
Liquor Store
03.2022 - 01.2023
Car Washer
Hertz Car Rental
01.2019 - 09.2021
Data Entry
Wells Fargo
05.2016 - 11.2018
Customer Service Representative
Taco Johns
04.2014 - 12.2015
Host
Dennys Restaurant
11.2013 - 03.2014
Associate of Science - Business Management
Colorado Technical University