Overview
Work History
Education
Skills
Certification
References
Extracurricular Activities
Timeline
Generic

Alaya Fuqua

Murfreesboro,Tennessee

Overview

2
2
years of professional experience
1
1
Certification

Work History

SERVER

Ophelia’s Pizza and Bar
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

SERVER

Toot's
10.2023 - 03.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Used good communication skills to reduce guest dissatisfaction
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Memorized menu to help diners make informed meal choices
  • Assisted with training of new staff members
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
  • Processed payments and completed register transactions accurately
  • Used focus and memorization skills to keep track of tables and remember orders
  • Resolved customer complaints and inquiries in a timely manner
  • Exercised focus and concentration to keep track of tables and remember orders
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options

PERSONAL SHOPPER

Walmart
07.2022 - 09.2023
  • Demonstrated strong organizational skills by managing multiple client orders simultaneously
  • Received work assignments from order system to fill orders
  • Maintained positive working relationships with customers, team members, and leadership
  • Performed regular quality control checks of merchandise before delivery
  • Utilized selection process for products within store and bagged products following bagging standards
  • Resolved customer complaints quickly by contacting leadership
  • Displayed excellent problem solving abilities when resolving customer complaints
  • Assisted with collection, loading, and acceptance of payment for pick-up and delivery orders
  • Leveraged proper selection process and bagged products appropriately to deliver quality service
  • Stored product correctly in staging area, following safety guidelines
  • Escalated complaints to leadership to resolve shopping matters quickly and retain customers

Education

BACHELOR OF SCIENCE (B.S.) IN ACCOUNTING -

Middle Tennessee State University
05.2027

HIGH SCHOOL DIPLOMA -

Franklin County High School
05.2023

Skills

  • Customer Service
  • Time Management
  • Excellent Communication
  • Leadership
  • Active Listening
  • Decision Making

Certification

CPR Certified

References

References available upon request

Extracurricular Activities

Chi Omega (ΧΩ) Honor Roll Freshman, Sophomore, and Junior Class President Student Council HOSA Leadership Of Franklin County Student Advisory Committee

Timeline

SERVER

Ophelia’s Pizza and Bar
03.2024 - Current

SERVER

Toot's
10.2023 - 03.2024

PERSONAL SHOPPER

Walmart
07.2022 - 09.2023

BACHELOR OF SCIENCE (B.S.) IN ACCOUNTING -

Middle Tennessee State University

HIGH SCHOOL DIPLOMA -

Franklin County High School
CPR Certified

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Alaya Fuqua