ALAYA LALEH

• Deliver exceptional service in a fast-paced, high-volume environment while managing multiple guest needs simultaneously.
• Follow safety, sanitation, and responsible alcohol-service procedures while maintaining a professional guest experience.
• Maximize revenue through strategic upselling.
• Resolve guest concerns calmly and efficiently, using sound judgment to maintain satisfaction and loyalty.
• Collaborate closely with team members to maintain efficient operations during high-pressure shifts.

• Provided friendly, attentive service in a fast-paced, high-volume environment while managing multiple guests and priorities.
• Built positive guest relationships through clear communication and personalized service, encouraging repeat business.
• Increased sales through menu knowledge, recommendations, and strategic upselling while accurately handling guest transactions.
• Collaborated with kitchen and front-of-house team members to resolve issues quickly and ensure timely, efficient service.

Graduated with honors and a 3.9 GPA