Alayah Gonzalez

Glen Allen,VA

Overview

year of professional experience

First Watch

Charlottesville , Virginia

04.2024 - Current

Up-sell food & beverage items using suggestive selling technique
Answer questions regarding regions where food products come from, how food is prepared
Describe in detail tastes and textures
Answer questions about our food, beverages and other cafe functions and services.
Take food and beverage orders from customers, enter orders in our point-of-sale system which relays orders to the kitchen
Deliver food and beverages from kitchen to customers in a timely matter
Perform side work at the start and end of each shift as required by service station assignment
Maintain clean service areas
Monitor and observe customers dining experience. Ensure customers are satisfied with the food and service. Respond promptly and courteously to any requests
Prepare final bill, present check to customer, accept payment, process credit card charges or make change (if applicable)
Be ready and willing to assist fellow servers as situations arise
Be ready and willing to assist bus person with clearing and resetting tables
Thank customers for their visit and invite them to return
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by management

First Watch

Charlottesville, Virginia

02.2024 - 04.2024

Works closely with the Bus Team and the Servers to ensure tables are being cleaned and set up efficiently, so guests will not wait any longer than necessary for a clean table.
Interacts with waiting guests, and while seating guests.
Maintains the cleanliness of the guests’ waiting area.
Seats guests evenly throughout the restaurant except in the event of customer request.
Brings menus, silverware, boosters, chairs, etc. to the table, while seating guests.

Fluvanna High School

Fluvanna Va

05-2025

First Watch

04.2024 - Current

First Watch

02.2024 - 04.2024

Fluvanna High School