Alayah Rogers
Durham,NC
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
4
4
years of professional experience
Work History
Patient Services Associate
Duke University Hospital
2023.09 - Current
- Provided excellent customer service skills to build rapport with patients.
- Greeted and assisted patients with check-in.
- Enter patient information into the hospital electronic systems.
- Verify patients nutritional intake via patients nurses.
- Offer understanding of different meal plans and the food offered to patients and verbalize patients restrictions.
Patient Care Assistant
Crescent Green Assistant Living
2020.07 - 2024.08
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Education
High School Diploma -
Southern High School
Durham, NC01.2021
Skills
- Patient confidentiality
- Customer Service
- Microsoft word
- Time management
Timeline
Patient Services Associate
Duke University Hospital
2023.09 - Current
Patient Care Assistant
Crescent Green Assistant Living
2020.07 - 2024.08
High School Diploma -
Southern High School
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