Alayjah Alexander
Round Rock,TX
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Conduent State Healthcare
01.2022 - 06.2025
- Answered incoming calls, scheduled appointments, and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Managed sensitive patients information with strict adherence to HIPPA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Certified Nursing Assistant
Private Care
10.2021 - 12.2023
- Provided compassionate personal care, assisting with daily living activities and ensuring comfort for patients.
- Monitored vital signs, documenting changes and reporting concerns to nursing staff promptly
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained accurate patient records, ensuring compliance with health regulations and standards.
Medical Receptionist
Dell Children's Medical Center
04.2019 - 12.2022
- Managed patient scheduling, ensuring optimal flow and minimal wait times.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Patient Observer
Lafayette General Medical Center
09.2018 - 11.2020
- Monitored patient behavior and provided support to ensure safety in clinical settings.
- Collaborated with healthcare professionals to communicate patient needs and observations effectively.
- Maintained a safe environment for both patients and staff by adhering to infection control protocols and hospital guidelines.
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
Education
Associate of Science - General Studies in Pre-Health Sciences
Austin Community College
12.2023
High School Diploma -
St. Martinville Senior High School
05.2018
Skills
- Compassionate
- Patient Care
- Safety Precautions
- Healthcare ethics
- Customer Feedback Analysis
- Documentation skills
- Decision-Making
- Team Management
- Time Management
- Attention to Detail
Timeline
Patient Care Coordinator
Conduent State Healthcare
01.2022 - 06.2025
Certified Nursing Assistant
Private Care
10.2021 - 12.2023
Medical Receptionist
Dell Children's Medical Center
04.2019 - 12.2022
Patient Observer
Lafayette General Medical Center
09.2018 - 11.2020
High School Diploma -
St. Martinville Senior High School
Associate of Science - General Studies in Pre-Health Sciences
Austin Community College
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