Alayna Hall
Polk City,FL
Summary
Proven Customer Service Staff Member at Publix, adept in CRM software and demonstrating exceptional problem-solving abilities. Excelled in reducing wait times and enhancing customer satisfaction through effective complaint handling and active listening. Trained new hires, fostering a culture of efficiency and empathy, significantly improving team morale and customer loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Staff Member
Publix
5375 N SOCRUM LOOP RD, LAKELAND, FL
10.2021 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.
- Reduced wait times by swiftly responding to inquiries via phone, email, or live chat as needed.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
Education
Associate of Science - Diagnostic Sonography
Polk State College
Winter Haven, FL05.2026
High School Diploma -
Auburndale High School
1 Bloodhound Trail, Auburndale FL05.2023
Skills
- Assertiveness
- CRM Software
- Customer Focus
- Complaint Handling
- Critical Thinking
- Money handling abilities
- Problem-solving abilities
- Coordination
- Medical terminology knowledge
- Customer Education
- Follow-up skills
- Active Listening
- Customer Service
- Scheduling
Certification
BASIC LIFE SUPPORT CERTIFIED
CPR CERTIFIED
Timeline
Customer Service Staff Member
Publix
10.2021 - Current
Associate of Science - Diagnostic Sonography
Polk State College
High School Diploma -
Auburndale High School