Years of customer service experience
Alayna Koenig
Mandan,ND
Summary
Dependable, versatile, and kind Server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Passionate about making connections with guests.
Overview
3
3
2
2
years of post-secondary education
Work History
Server
Applebee's Grill + Bar
Bismarck, ND
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, and dressings
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Manage 8+ table sections
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Glacier Park Lodge
East Glacier Park Village, MT
05.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Shared love of park, trails, and hidden gems with lodge guests.
- Cultivated warm relationships with Guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Managed 7+ table sections.
Host
Applebee's Grill + Bar
Bismarck, ND
04.2021 - 04.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
High School Diploma -
Mandan High School
Mandan, ND05.2022
Associate of Arts -
Bismarck State College
Bismarck, ND 08.2022 - Current
Skills
- Order Accuracy and Delivery
- Adaptable and Flexible
- Cool Under Pressure
- Conflict and Complaint Resolution
- Team Player
- Active Listening
- Social Perceptiveness
- Contamination Prevention
- Daily Specials Memorization
- Table Bussing
- Point-of-Sale (POS) Software
References
- Glacier Park lodge, East Glacier park village F&B general manager: Kimberly Braasch (708) 979-4739. Email kbraasch@pursuitcollection.com
- Applebees Grill and Bar, Bismarck ND: General Manager- Ryan Jenkins (701) 799-3093 Teamlead-Katelyn Marthaller 701-209-9732
Timeline
Server
Glacier Park Lodge
05.2023 - 09.2023
Associate of Arts -
Bismarck State College
08.2022 - Current
Server
Applebee's Grill + Bar
04.2022 - Current
Host
Applebee's Grill + Bar
04.2021 - 04.2022
High School Diploma -
Mandan High School