Summary
Overview
Work History
Education
Skills
References
Timeline
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Alayna Koenig

Alayna Koenig

Mandan,ND

Summary

Dependable, versatile, and kind Server with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Passionate about making connections with guests.

Overview

3
3

Years of customer service experience

2
2
years of post-secondary education

Work History

Server

Applebee's Grill + Bar
04.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, and dressings
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Manage 8+ table sections
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Glacier Park Lodge
05.2023 - 09.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Shared love of park, trails, and hidden gems with lodge guests.
  • Cultivated warm relationships with Guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Managed 7+ table sections.

Host

Applebee's Grill + Bar
04.2021 - 04.2022
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Education

High School Diploma -

Mandan High School
Mandan, ND
05.2022

Associate of Arts -

Bismarck State College
Bismarck, ND
08.2022 - Current

Skills

  • Order Accuracy and Delivery
  • Adaptable and Flexible
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Team Player
  • Active Listening
  • Social Perceptiveness
  • Contamination Prevention
  • Daily Specials Memorization
  • Table Bussing
  • Point-of-Sale (POS) Software

References

  • Glacier Park lodge, East Glacier park village F&B general manager: Kimberly Braasch (708) 979-4739. Email kbraasch@pursuitcollection.com
  • Applebees Grill and Bar, Bismarck ND: General Manager- Ryan Jenkins (701) 799-3093 Teamlead-Katelyn Marthaller 701-209-9732

Timeline

Server

Glacier Park Lodge
05.2023 - 09.2023

Associate of Arts -

Bismarck State College
08.2022 - Current

Server

Applebee's Grill + Bar
04.2022 - Current

Host

Applebee's Grill + Bar
04.2021 - 04.2022

High School Diploma -

Mandan High School
Alayna Koenig