Alayna Speed
Birmingham,AL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Server
Danberry at Inverness
Birmingham, AL
10.2023 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and confirmed complete orders.
- Provided exceptional service to high volume of daily customers.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Presented menus and answered questions regarding items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Sales Associate
Alabama Outdoors
Birmingham, AL
12.2022 - 11.2023
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed trusting relationships with customers by making personal connections.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared merchandise for purchase or rental.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Receptionist
The Male Room
Birmingham, AL
11.2021 - 12.2022
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations.
- Assisted with special projects assigned by management when required.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and confirmed appointments and meetings for management team.
- Developed and maintained a filing system for essential documents, improving office organization.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
High School Diploma -
Oak Mountain High School
Birmingham, AL05-2024
Skills
- Customer service
- Sales techniques
- Effective communication
- Team building
- Strong work ethic
- Conflict resolution
Volunteer
- Red Beans and Rice- bagged red beans and rice to give out to the homeless
- Bundles of Hope- bundled up diapers and wipes to give to moms in need
- Food Pantry- gave out food to the homeless
Affiliations
Golf Team
Timeline
Server
Danberry at Inverness
10.2023 - Current
Sales Associate
Alabama Outdoors
12.2022 - 11.2023
Receptionist
The Male Room
11.2021 - 12.2022
High School Diploma -
Oak Mountain High School
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