Alayna Starr
Eugene,OR
Summary
Dynamic Customer Service Representative with over 15 years of experience, recognized for exceptional problem-solving abilities and a steadfast commitment to delivering outstanding service. Expertise in troubleshooting ensures swift resolution of customer issues, significantly enhancing satisfaction levels and fostering client loyalty. A strong focus on building positive relationships through empathetic communication and professional care creates an environment where customers feel valued and understood. Proven skills in oral and written communication, active listening, and analytical problem-solving contribute to crafting tailored solutions that effectively address diverse customer needs.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Ttec
09.2023 - 10.2025
- WFH position taking incoming calls, emails and chat.
- Providing warranty information
- Troubleshooting with app and giving one call solution
- Delivered exceptional customer service by actively listening to concerns, fostering trust, and ensuring customer satisfaction.
- Resolved customer inquiries by implementing effective troubleshooting techniques, achieving first-call resolution and enhancing overall service efficiency.
Customer Service Representative
FoundEver
10.2022 - 06.2023
- WFH position taking incoming calls helping customers with their internet/cable needs
- Troubleshooting
- Minor selling
- Provided exceptional customer support by addressing inquiries and resolving issues, enhancing customer satisfaction and loyalty.
- Streamlined troubleshooting processes, significantly reducing call handling times and improving first-call resolution rates.
Customer Service Representative
Sitel
03.2022 - 04.2022
- Seasonal position - Answered calls helping customers with their tax inquire.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Patient Care Taker
Private Care
11.2008 - 05.2014
- Providing around the clock care to elder gentleman with liver cancer
- Cultivated a compassionate environment by delivering attentive daily care, ensuring dignity and comfort for client.
Cashier
Deseret Industries
05.2011 - 11.2013
- Processed transactions efficiently, reducing average checkout time and improving customer flow during peak hours.
- Maintained accurate cash registers and balanced daily sales, ensuring financial integrity while adhering to corporate policies.
- Provided exceptional service by assisting customers with inquiries, fostering a welcoming environment and building lasting relationships.
- Stocked, tagged and displayed merchandise as required.
Education
Diploma -
Thurston High School
Springfield01.1994
Skills
- Customer service - Expert
- Troubleshooting - Experienced
- Multitasking - Expert
- Negotiation - Expert
- Problem solving - Expert
Timeline
Customer Service Representative
Ttec
09.2023 - 10.2025
Customer Service Representative
FoundEver
10.2022 - 06.2023
Customer Service Representative
Sitel
03.2022 - 04.2022
Cashier
Deseret Industries
05.2011 - 11.2013
Patient Care Taker
Private Care
11.2008 - 05.2014
Diploma -
Thurston High School