Janell Lee
Jersey City,NJ
Overview
9
9
years of professional experience
Work History
Lead Customer Service Representative / Veterinary Assistant
Prospect Ridge Veterinary Hospital
01.2021 - Current
- Confer with current and prospective clients to provide information about services or products, schedule general and advanced appointments, surgeries, and other medical procedures for pets.
- Facilitate business meetings for on-site staff and doctors with veterinary diagnostic and products companies.
- Obtain records and refer clients from/to specialty hospitals and clinics.
- Train, oversee and mentor new team members to strengthen performance and job expertise.
- Consult with managers and doctors to determine production requirements, conditions of equipment and supplies, and staff work schedules
- Assist technicians with animal handling, blood draws, lab work, and vaccine administration
- Provide care for pets boarding at the hospital for personal and medical issues (administering medication, monitoring IV lines, changing bedding, and various grooming services)
- Process and assist doctors with International Health Certificates in accordance with USDA APHIS requirements and regulations.
- Calculate correct order totals, updated accounts, and maintained detailed records for inventory management.
- Submit claims to insurance providers and advise clients on the advantages and disadvantages of different insurance companies and coverage options.
Client Care Representative
Animal Care Centers of NYC
07.2019 - 01.2021
- Responsible for greeting clients and providing information about ACC services including admission, adoption, and animal health + behavior.
- Assist animal care staff, medical team and animal control with proper placement of animals throughout the facility and track animal population within the building.
- Provide round the clock care for neo-natal and terminally ill patients.
- Transport wildlife to sister locations and set up proper lodging while waiting for placement with rescue organizations.
- Answer inquiries about adoption fees, legal requirements, TNR (Trap-Neuter-Release), Department of Health bite holds and animal ICU or euthanasia services.
- Handle exotic animals deemed dangerous or health risks to the general public via removal and relocation to proper environments.
- Keep records and prepare reports for management concerning visits with clients.
- Facilitate intakes with NYPD, NYFD, NYC Health Department and a multitude of animal welfare facilities throughout the United States.
Beauty Advisor
Ulta Beauty
10.2018 - 06.2019
- Market in-store salon services and various promotional deals & events for a variety of cosmetic brands
- Assist guests with finding the beauty tools both in-store and online
- Stock and replenish products throughout the floor and in storage rooms
- Mark inventory and report numbers to managers
- Work in tandem with surrounding Ulta Beauty locations for guest needs
- Attend training seminars and meet with vendors for prestige companies and brands for new and updated information regarding merchandise
- Ensure all guests feel welcome and appreciated, while maintaining a friendly and familiar relationship with long term customers
Resident Safety Officer
Hofstra University
12.2018 - 05.2019
- Provide 24 hour, seven day a week coverage to effectively regulate the flow of students and guests who enter the residence halls
- Admit residents and their guests into the residence halls and apartments in accordance to the ID Policy and procedures developed herein
- Supply appropriate assistance to students and staff
- Assist visiting family members and guests during school tours with campus layout and answer questions regarding school amenities
Sales Associate
New York & Company
07.2018 - 09.2018
- Provided customer service to incoming and existing customers
- Maintained store appearance
- Handled shipments and Metro for corporate
- Communicated with management and corporate to establish better means of sales
- Completed sales for customers, restocked articles on the floor, managed interior design for the store overall
Sales Associate
Banana Republic
10.2017 - 12.2017
- Responsible for incoming calls from customers and turning those calls into sales
- Provided management in dealing with customer service issues such as angry customers and product returns
- Spending time with customers over the phone answering questions and suggesting products that meet the customers' needs
- Greeting of customers, continual restocking of merchandise on the sales floor, advice in fashion and gifts for customers
- Responsible for placing online orders and preparing in-store pick ups
Counselor In Training
Appel Farm
07.2016 - 08.2016
- Provided leadership and mentoring to younger campers and other CITs
- Directed camp shows and festivals under camp leader supervision
- Learned practical skills through practice and college like courses, such as carpentry, stage management, and sound board operation
- Managed off camp trips and led groups for various interests such as art, dance, music, theater, writing
- Night care for youngest counselors, along with one-on-one mentorship through the duration of camp
- Planned various engaging activities for all camp attendees and visiting families and guests
Education
B.A. - Psychology, Anthropology
Hofstra University
Hempstead, NY06.2019
High School Diploma -
Montclair HIgh School
Montclair, NJ06.2017
Skills
- Customer Service - Expert
- Event planning - Proficient
- Animal Care - Expert
- Meeting Facilitation - Competent
- Communication Skills - Written and In Person - Expert
- Wildlife Services - Proficient
- Cash Handling - Proficient
- Microsoft Office Suite - Proficient
- Adobe Photoshop - Proficient
- AVIMark - Expert
- Covetrus Pulse - Proficient
- Weave - Expert
- ANTECH - Competent
- ShelterBuddy - Expert
- Emergency and preventive care
- Medication administration
- Surgical procedures and support
- Post operative care
Awards
1st Place Recipient of Colorism Healing Poetry Contest, 07/01/17, Written piece 'Hues of Hatred and Healing,' - chosen as the 1st Place winner in the youth essay division of the 2017 Colorism Healing Writing Contest. Published online at colorismhealing.org and in the 2017 print anthology Colorism: Essays and Poems. Awarded by Sarah L. Webb.
Languages
English
Native or Bilingual
Korean
Elementary
Spanish
Limited Working
Timeline
Lead Customer Service Representative / Veterinary Assistant
Prospect Ridge Veterinary Hospital
01.2021 - Current
Client Care Representative
Animal Care Centers of NYC
07.2019 - 01.2021
Resident Safety Officer
Hofstra University
12.2018 - 05.2019
Beauty Advisor
Ulta Beauty
10.2018 - 06.2019
Sales Associate
New York & Company
07.2018 - 09.2018
Sales Associate
Banana Republic
10.2017 - 12.2017
Counselor In Training
Appel Farm
07.2016 - 08.2016
B.A. - Psychology, Anthropology
Hofstra University
High School Diploma -
Montclair HIgh School
Similar Profiles
Amber MarkovicAmber Markovic
Veterinary Receptionist at Prospect Veterinary HospitalVeterinary Receptionist at Prospect Veterinary Hospital
Jamie ClineJamie Cline
Veterinary Assistant at Shadow Ridge Veterinary Hospital and EmergencyVeterinary Assistant at Shadow Ridge Veterinary Hospital and Emergency
Yashi ZhengYashi Zheng
Veterinary Assistant at Maple Ridge Veterinary HospitalVeterinary Assistant at Maple Ridge Veterinary Hospital
Stephany TobonStephany Tobon
Founder & Owner at Paw Pals Pet ServicesFounder & Owner at Paw Pals Pet Services
Nicolette MtisiNicolette Mtisi
Data Science Intern at Zimbabwe Power Company (ZPC)Data Science Intern at Zimbabwe Power Company (ZPC)