Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alayna Walker

Indianapolis,IN

Summary

Adept at orchestrating memorable customer experiences, I excelled as a Front Desk Associate at The Fowling Warehouse, mastering service dispatching and problem-solving. My proactive approach enhanced operational efficiency and customer satisfaction, leveraging hospitality services and project management skills to exceed employer expectations and drive success.

Overview

2
2
years of professional experience

Work History

Front Desk Associate

The Fowling Warehouse
Indianapolis, IN
07.2024 - Current
  • Welcomed guests with a friendly and professional demeanor, providing information on venue policies, pricing, and activities.
  • Managed check-ins, reservations, and payments using a POS system, ensuring accuracy and efficiency.
  • Maintained a clean and organized front desk area, stocked supplies, and ensured a positive first impression for all visitors.
  • Assisted with event coordination, answering inquiries, and resolving guest concerns to enhance overall customer satisfaction.
  • Supported team members during peak hours to ensure smooth operations and an enjoyable experience for guests.

Formal Events Server

Crystal Signature Events
Indianapolis, IN
08.2023 - 12.2024
  • Delivered exceptional dining experiences at upscale events by providing attentive, professional, and courteous service.
  • Set up and maintained elegant table settings and buffet arrangements, ensuring adherence to event specifications and standards.
  • Collaborated with team members to execute seamless service during weddings, corporate functions, and other formal gatherings.
  • Proficient in handling guest requests, dietary accommodations, and resolving concerns promptly and gracefully..
  • Ensured a clean, organized, and safe work environment in compliance with health and safety regulations.

Orientation Team Leader

OTEAM through IU Indianapolis
Indianapolis, IN
05.2024 - 08.2024
  • Guided incoming students and their families through orientation programs, ensuring a welcoming and informative experience.
  • Facilitated group discussions and activities to help new students connect, acclimate to campus life, and understand university resources.
  • Delivered presentations on academic programs, campus services, and student involvement opportunities.
  • Assisted with event setup, logistics, and administrative tasks to support a seamless orientation process.
  • Served as a knowledgeable and approachable peer mentor, addressing questions and providing guidance to ease the transition to college.

Team Lead

Chick Fil-A
Greenfield, IN
07.2022 - 06.2023
  • Supervised and motivated a team of employees to deliver exceptional customer service in a fast-paced environment.
  • Managed daily operations, including shift scheduling, inventory checks, and ensuring compliance with food safety standards.
  • Trained new team members on company policies, procedures, and customer service expectations to uphold brand standards.
  • Resolved customer concerns and complaints promptly, maintaining a positive dining experience and fostering loyalty.
  • Assisted in achieving sales goals by optimizing team performance and ensuring operational efficiency during peak hours.

Education

Some College (No Degree) - Marketing

IU Indianapolis
Indianapolis

Skills

  • Service dispatching
  • Registration
  • Credit card handling
  • Hospitality services
  • Project management
  • File management
  • Scheduling
  • Problem-solving skills

Languages

american sign language
Limited

Timeline

Front Desk Associate

The Fowling Warehouse
07.2024 - Current

Orientation Team Leader

OTEAM through IU Indianapolis
05.2024 - 08.2024

Formal Events Server

Crystal Signature Events
08.2023 - 12.2024

Team Lead

Chick Fil-A
07.2022 - 06.2023

Some College (No Degree) - Marketing

IU Indianapolis

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Alayna Walker