Alazah Luz
Lubbock,TX
Summary
Dynamic customer service professional with a proven track record at Stripes Convenience Store, excelling in customer assistance and relationship building. Recognized for enhancing customer loyalty through effective problem-solving and maintaining high standards of service. Skilled in cash management and committed to achieving sales goals while fostering a positive team environment.
Overview
5
5
years of professional experience
Work History
Cashier
Stripes Convenience Store
Lubbock, TX
12.2024 - Current
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Customer Service Representative
Tms Telephone Marketing Services
Lubbock, TX
11.2023 - 2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Account Associate
VXI Global Solutions LLC
Lubbock, TX
05.2020 - 2023
- Streamlined account management processes for improved efficiency and accuracy.
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Reduced client attrition by proactively addressing potential issues and providing exceptional service.
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Mentored junior associates in effective account management techniques, fostering a culture of continuous learning and development within the team.
- Maintained detailed documentation using Software.
- Set up, updated and closed customer accounts in computer system.
Education
Frenship Highschool/Reece Educational Center
Lubbock, TXClass A Barber -
Wade Gordon Hair Academy
Lubbock Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Cleaning and sanitizing
- Goal oriented
- Customer service excellence
- Time management skills
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Stripes Convenience Store
12.2024 - Current
Customer Service Representative
Tms Telephone Marketing Services
11.2023 - 2024
Account Associate
VXI Global Solutions LLC
05.2020 - 2023
Frenship Highschool/Reece Educational Center
Class A Barber -
Wade Gordon Hair Academy