Alba Garcia
Allentown,PA
Summary
Results-driven finance professional with experience as an Account Manager and CPA Assistant, skilled in accounts receivable, ERP systems (Royal 4, LMS, JDA), and financial reporting. Proven track record in managing customer accounts, order processing, billing resolution, and month-end close activities. Strong communicator with excellent organizational, problem-solving, and client relationship skills.
Overview
8
8
years of professional experience
Work History
Account Manager
Davion Inc
North Brunswick, NJ
02.2024 - Current
- Manage end-to-end order processing, including order entry, pricing verification, fulfillment coordination, and invoicing.
- Serve as primary point of contact for customers, addressing inquiries, resolving issues, and maintaining strong client relationships.
- Oversee accounts receivable functions, including invoice generation, payment application, collections follow-ups, and account reconciliation.
- Monitor customer credit limits and payment terms to reduce delinquency and improve cash flow.
- Assist with month-end closing activities, including AR reconciliations, journal entries, and reporting support.
- Investigate and resolved billing discrepancies, chargebacks, and customer disputes.
- Generate AR aging reports and provided insights to management.
Operations Supervisor
DHL Supply Chain
Bethlehem
10.2021 - 02.2024
- Trained new associates in order processing and customer service best practices
- Maintained accurate records of operational activities and order status
- Monitored performance and provided feedback to ensure high standards of order fulfillment and customer satisfaction
- Coordinated with cross-functional teams to address and resolve billing discrepancies and order issues.
Certified Public Accountant Assistant
B & R Enterprises
Allentown
08.2018 - 05.2021
- Collaborated with CPAs on tax filings, audits, and compliance matters; managed daily financial transactions, processed estimated tax payments, and completed state/local permit renewals.
- Provided exceptional customer service by addressing inquiries and resolving issues related to immigration petitions and auto insurance.
Education
Associate of Applied Science - Accounting
Northampton Community College
Bethlehem, PA12-2028
Certificate - Tax
National Tax Training School
Mahwah, NJ07-2026
Associate of Applied Science - Criminal Justice
Northampton Community College
Bethlehem, PA05-2021
Skills
- Customer Account Management
- Accounts Receivable Operations
- ERP Systems: Royal 4, LMS, JDA
- EDI & ASN Submission
- Microsoft Office Suite (Word, Excel, Outlook)
- Strong Communication & Interpersonal Skills
- Detail-Oriented with Organizational & Time Management Abilities
- Notary Public
Timeline
Account Manager
Davion Inc
02.2024 - Current
Operations Supervisor
DHL Supply Chain
10.2021 - 02.2024
Certified Public Accountant Assistant
B & R Enterprises
08.2018 - 05.2021
Associate of Applied Science - Accounting
Northampton Community College
Certificate - Tax
National Tax Training School
Associate of Applied Science - Criminal Justice
Northampton Community College