Alba Orellana
Las Vegas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. I have been in the insurance industry since 2004.
Overview
13
13
years of professional experience
1989
1989
years of post-secondary education
Work History
Customer Service Representative
NV Network
Las Vegas
09.2023 - Current
- Assisted customers in resolving inquiries and issues efficiently.
- Processed orders and managed customer accounts accurately.
- Maintained knowledge of products and services to provide effective support.
- Assisted clients in selecting appropriate insurance policies and coverage options.
- Educated clients on claims processes and provided ongoing support throughout.
- Utilized CRM software to manage client information and policy details efficiently.
Wellness Coordinator
The Joint Chiropractic
Las Vegas
09.2021 - 09.2023
- Coordinated wellness programs to enhance patient health and recovery experiences.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
- Maintained accurate records of patient progress and participation in programs.
- Fostered a positive environment encouraging patient engagement and motivation.
- Improved program participation numbers by using successful outreach strategies, member incentives and referral drives.
Customer Service Representative
Affordable Insurance
Las Vegas
09.2019 - 09.2021
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Resolved client inquiries promptly, enhancing overall customer satisfaction levels.
- Responded to customer inquiries and problems to promote great service.
- Assessed customer risk levels and recommended appropriate coverage options.
Customer Service Representative
Simply Nevada Insurance
Las Vegas
09.2015 - 09.2019
- Assisted customers in resolving inquiries and issues efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
Customer Service Representative
LA Insurance
Las Vegas
09.2012 - 09.2015
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
- Achieved repeat business and referrals through personalized services.
- Developed appropriate quotes based on risk information.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Education
North Hollywood High School
Hollywood, CASkills
- Order processing
- CRM software
- Insurance policy advising
- Client support
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
NV Network
09.2023 - Current
Wellness Coordinator
The Joint Chiropractic
09.2021 - 09.2023
Customer Service Representative
Affordable Insurance
09.2019 - 09.2021
Customer Service Representative
Simply Nevada Insurance
09.2015 - 09.2019
Customer Service Representative
LA Insurance
09.2012 - 09.2015
North Hollywood High School