ALBA ORELLANA-MOLINA
Los Angeles,CA
Summary
Dynamic Sales Associate with proven expertise at Home Depot, excelling in customer service and inventory management. Recognized for enhancing customer satisfaction through effective problem resolution and collaboration with team members. Skilled in sales techniques, consistently achieving store goals while training new associates to deliver exceptional service.
Overview
26
26
years of professional experience
Work History
Sales Associate
Home Depot
LOS ANGELES, California
08.1999 - Current
- Assisted customers in product selection and provided detailed information.
- Maintained inventory levels and organized merchandise displays effectively.
- Processed transactions accurately at the cash register and handled returns.
- Collaborated with team members to achieve store sales goals and improve customer service.
- Trained new associates on sales techniques and store policies effectively.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Conducted regular stock checks to ensure product availability on the sales floor.
- Demonstrated product features to enhance customer understanding and engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Bachelor of Science - Business Administration
CALIFORNIA STATE UNIVERSITY LOS ANGELES
Los Angeles, CA05-2025
Skills
- Customer service
- Sales techniques
- Inventory management
- Team collaboration
- Problem resolution
- Effective communication
Projects
- Case Study Analysis of Mortgage Crisis of 2008
- Strategic Management Analysis of High-Tech
- Business Plan for Lithium Corporation
- Marketing Strategy Development for Student Athlete Application
- Sustainability and Corporate social Responsibility (CSR) Initiative and innovation for societal change
- Human Resource Management
- Operations Management Improvement
Languages
Spanish
Professional
Timeline
Sales Associate
Home Depot
08.1999 - Current
Bachelor of Science - Business Administration
CALIFORNIA STATE UNIVERSITY LOS ANGELES
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