Albany Valbuena
Houston
Summary
Performance-driven wireless sales professional with 2 years of experience at Cricket Wireless, consistently outperforming personal sales goals in a high-volume retail setting. Delivered 50+ device sales monthly while contributing to aggressive store-wide goals of 175+ activations, using consultative sales techniques and strong product knowledge. Selected for key-holder responsibilities across multiple locations due to reliability and operational trust. Adept at adapting to changing promotions, educating customers on wireless solutions, and supporting team success through flexibility, accountability, and results-focused execution.
Overview
2
2
years of professional experience
Work History
Retail Sales Consultant
Cricket Wireless
02.2024 - Current
- Built long-term customer relationships by educating customers on wireless solutions, promotions, and account features to support retention
- Trusted with key-holder responsibilities and cross-store support, demonstrating reliability, accountability, and operational awareness
- Processed activations, upgrades, and account changes accurately using POS and carrier systems in a fast-paced setting
- Supported team performance by working flexible schedules, assisting during peak traffic, and collaborating to meet aggressive sales goals
- Adapted quickly to new promotions, device launches, and policy updates to maintain sales performance and customer satisfaction
Education
High School Diploma -
Mater Salvatoris High School
Skills
- Product Knowledge
- Mobile Device Setup & Troubleshooting
- Account Activations & Upgrades
- Time Management
- Reliability Adaptability
- Customer Engagement
- Sales Goal Achievement
- Wireless Plans & Device Knowledge
- Upselling & Cross-Selling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Consultant
Cricket Wireless
02.2024 - Current
High School Diploma -
Mater Salvatoris High School