Albenique Roberson
Southfield,MI
Summary
Go-getter candidate eager to utilize interpersonal skills, time management, problem- solving and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry. High-performing call specialist with solid experience in networking, marketing and crisis management. Hard-working team player, with ability to handle multiple projects with a high degree of accuracy.
Eager to seek and maintain full-time position assisting others.
Overview
9
9
years of professional experience
Work History
Client Connections
Rocket Connections
03.2021 - Current
- Managed a diverse portfolio of clients, ensuring personalized attention and tailored solutions for their unique needs.
- Providing exceptional customer service through the phones from our call center to ensure clients have the best rates possible trending to the current market. (reaching as many as a 1,000 per day)
- Updating any personal information on their mortgage/record before passing them up the phone chain.
- Engaging in branding conversations with potential clients to help implemented data-driven tactics to optimize connection strategies, leading to more effective outcomes. (credit check being pulled all the way up to a new signed mortgage.)
Licensed Cosmetologist
Self Employed Services
01.2015 - Current
- Enhanced client satisfaction by providing personalized hair and beauty consultations. Customized treatments such as protein treatments, deep conditions tailored to specific needs of the individual.
- Increased salon revenue through effective upselling of products and services; such as hair extensions. take home care packages, add on of lashes and brows.
- Performed various hair treatments for improved client overall hair health and appearance.
- Maintained a clean and organized work station, ensuring a pleasant and professional salon experience for clients. ( on a Saturday servicing anywhere from 8-15 clients in a day.)
Education
Some College (No Degree) - Business Management
Eastern Michigan University
Ypsilanti, MIHigh School Diploma -
Renaissance High School
Detroit, MI06.2009
Skills
- Brand Development
- Relationship Building
- Conflict Resolution
- Content Creation
- Time Management
- Emotional Intelligence
- Team Leadership
- Microsoft Office
- Effective Communication
- Active Listening
Timeline
Client Connections
Rocket Connections
03.2021 - Current
Licensed Cosmetologist
Self Employed Services
01.2015 - Current
Some College (No Degree) - Business Management
Eastern Michigan University
High School Diploma -
Renaissance High School
Similar Profiles
DeQuante MartinDeQuante Martin
Client Communications Specialist at Rocket ConnectionsClient Communications Specialist at Rocket Connections
Connor CountsConnor Counts
Senior Client Communications Specialist at Rocket ConnectionsSenior Client Communications Specialist at Rocket Connections
Amy MeachamAmy Meacham
Presidents Club Communications Specialist at Rocket ConnectionsPresidents Club Communications Specialist at Rocket Connections
Dana WeathingtonDana Weathington
Operating Engineer at DTE Energy Energy CenterOperating Engineer at DTE Energy Energy Center
Harry AndersonHarry Anderson
Delivery Driver at DoorDashDelivery Driver at DoorDash