Albert Cooper
Decatur,GA
Summary
Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful company-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
Alpine Power Systems
Marietta , GA
10.2021 - Current
- Lead technician.
- Manage and organize schedule.
- Communicate with customer for dates and access.
- Perform UPS battery changeouts.
- Install Hindle chargers.
- Perform load test, connect temp string.
- Perform preventive maintenance on batteries.
- Hire and train new employees.
- Maintain safety while dealing with high voltage.
- Maintain a great working relationship with the customer.
Lead Technician
S.R.I.
Atlanta, GA
08.2021 - 11.2021
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Troubleshot network issues to identify root causes of problems.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
Lead Technician
Wes-Tech
Oxford , AL
08.2019 - 08.2021
- Replaced faulty components in telecommunications systems as needed.
- Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
- Installed network interface devices and rearranged inside wiring.
- Measured, cut, spliced and installed wires and cables.
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Laid out cabling plans and ran through buildings to desired locations.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Managed installation of fiber optic cables and systems, ensuring compliance with industry standards.
- Installed new 5G systems across the Southeast for Verizon.
Lead Technician
Gemini Power Sytems
St. Petersburg, FL
08.2017 - 08.2019
- Decommission outdated equipment
- Install VRLAs in cell sites
- Install powerplants in cell sites
- Run AC cables to rectifiers inside of AC panel
- Reconfigure powerplants from 24v to -48v
- Perform Midtronics testing on new jars
Installation Technician
M.G.A.
Phoenix, AZ
09.2015 - 08.2017
- Installed coaxial cables and associated hardware for television, internet, and telephone services.
- Performed maintenance on existing cables and connections in the field.
- Organized inventory of tools, materials, and supplies for job sites.
- Ran new cable lines through walls or ceilings for connectivity purposes.
- Coordinated with other technicians to complete projects efficiently.
- Utilized hand tools such as crimpers, strippers, punches, screwdrivers.
- Ensured that all projects were completed within established time frames.
- Trained newly hired technicians on proper installation procedures.
- Run cable and lace down for primary power
Installation Technician
Alpine Power Systems
Redford, MI
01.2015 - 07.2015
- Decommission outdated equipment.
- Install 24v and -48v backup systems in AT&T cell sites across the Midwest.
- Install power plants and decommission outdated power plants for AT&T across the Midwest.
Education
High School Diploma -
Sumpter County Comprehensive High School
Americus, GA05-1999
Skills
- Performance Evaluations
- Service Documentation
- Supply procurement
- Strategic business planning
- Inventory Management
- Multiple Priorities Management
- Customer Service Management
- Project Planning
- New Employee Hiring
- Staff Supervision
- Workplace Safety
- Employee Training and Development
- Policy and Procedure Enforcement
- Relationship Building
- Schedule Management
- Conflict Resolution
- Shift Scheduling
- Reliable and Responsible
- Service Scheduling
- Quality Assurance
- Team Collaboration and Leadership
- Rapport Building
- Multitasking and Organization
- Workflow Management
Certification
- OSHA 10
- Class A CDL
Languages
Spanish
Limited
Accomplishments
- Customer Service enthusiast
Timeline
Service Manager
Alpine Power Systems
10.2021 - Current
Lead Technician
S.R.I.
08.2021 - 11.2021
Lead Technician
Wes-Tech
08.2019 - 08.2021
Lead Technician
Gemini Power Sytems
08.2017 - 08.2019
Installation Technician
M.G.A.
09.2015 - 08.2017
Installation Technician
Alpine Power Systems
01.2015 - 07.2015
- OSHA 10
- Class A CDL
High School Diploma -
Sumpter County Comprehensive High School
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