Albert James Gonzales
Harlingen,TX
Summary
Dynamic Customer Service Associate with a proven track record at HEB Grocery Store. Seeking an opportunity with the Harlingen Fire Department, where my skills in conflict resolution and customer relationship management excel. Recognized for enhancing customer satisfaction through effective education and team collaboration, consistently maintaining a well-organized environment to support sales and service excellence.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
HEB Grocery Store
Harlingen, TX
05.2024 - Current
- Assisted customers with inquiries and product selections.
- Maintained the cleanliness and organization of store displays.
- Handled customer complaints with empathy and professionalism.
- Collaborated with team members to enhance customer service efforts.
- Educated customers about promotions and store policies.
- Kept work area neat, clean, and well-stocked at all times.
Education
High School Diploma -
IDEA San Benito College Preparatory
San Benito, TX05.2023
Skills
- Customer service
- Conflict resolution
- Product knowledge
- Promotion education
- Team collaboration
- Customer relationship management
- Time management
Community Service
South Padre Island Beach Clean Up, Crew Member, Spring 21, Assisted in the beach clean up program with my school after spring break ended in 2021
Honors And Awards
- Sweating the Small Stuff Core Value, 10/22
- A and B Honor Roll, 08/19 - 05/19
- Perfect Attendance, 08/19 - 05/19
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Customer Service Associate
HEB Grocery Store
05.2024 - Current
High School Diploma -
IDEA San Benito College Preparatory