Albert Pena

• Consulted with customers to assess needs and propose optimal solutions.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Trained new team members to apply best coding best practices and proper use of development tools.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Conducted regular reviews of operations and identified areas for improvement.

I am certified in:

• SCBA (apparatus through Amarillo collage)

• Hasmat endorsements (safety protocol)

• Basic electrical safety (Amarillo collage)

• HVac central heating and air (Vista collage)

• Wind energy (southplains collage)

• Confined Space and Rescue (Amarillo collage)

• Adhered to all workplace safety policies, regulations and compliances.
• Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Installed new locks, door handles, and door closers.
• Operated varied hand and power tools to complete repairs.
• Inspected and maintained equipment to keep items in top working condition.
• Followed safety protocols to minimize workplace accidents.
• Followed instructions from supervisor regarding daily job tasks and duties.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Collected, arranged, and input information into database system.
• Educated staff on organizational mission and goals to help employees achieve success.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.