Summary
Overview
Work History
Education
Skills
Software
Timeline
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Albert Popow

Customer Service / Concierge
Bayonne,New Jersey

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Concierge

Liberty Harbor
06.2023 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maintained resident satisfaction with forward-thinking strategies focused on addressing resident needs and resolving concerns.
  • Responded to customer requests for products, services, and residential information.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Registered vendors and residents on database to maintain updated roster.
  • Maintained compliance with company standards, regulatory requirements and quality goals.

Graphic Design /Content & Social Media Manager

Tsunami Esports
01.2021 - Current
  • Promoted company's events by designing marketing materials such as posters, digital invites and brochures.
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Prepared images to coincide with social and blog posts.
  • Collaborated with other designers to create visually appealing graphics for range of print and digital media.

Retail Associate

Tractor Supply
06.2021 - 01.2022
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked with loss prevention in monitoring shopper behavior.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Logged reports, expenses, receipts, and sales in company database.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

High School Diploma -

North Warren
05.2001 -

Course - Digital Marketing And Ecommerce

Coursera
05.2001 -

Skills

    Product and service sales

    Self-directed learning

    Scheduling flexibility

    Logo design

    Visual design

Software

Photoshop

After-effects

Sony Vegas

Timeline

Concierge

Liberty Harbor
06.2023 - Current

Retail Associate

Tractor Supply
06.2021 - 01.2022

Graphic Design /Content & Social Media Manager

Tsunami Esports
01.2021 - Current

High School Diploma -

North Warren
05.2001 -

Course - Digital Marketing And Ecommerce

Coursera
05.2001 -

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Albert PopowCustomer Service / Concierge