ALBERTA APPLEBERRY
Senior Teller
Memphis,TN
Summary
Driven banking professional with track record of success in senior teller positions. Deep expertise in handling foreign currency, financial transactions and recordkeeping. Accomplished in team training, leadership and motivation.
Overview
18
18
years of professional experience
Work History
Senior Teller
Trustmark National Bank
Memphis, TN
07.2008 - 03.2019
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Resolved customer complaints in a timely manner to maintain high customer satisfaction ratings.
- Performed currency transaction reports for foreign currency.
- Developed strong relationships with customers by providing exceptional customer service.
- Performed periodic audits on teller operations to ensure compliance with bank policies and procedures.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Analyzed customer data to identify cross-selling opportunities for additional products or services offered by the bank.
- Welcomed customers and offered pleasant service during entire transaction.
- Attended training sessions to stay current on banking regulations and industry trends.
- Balanced cash drawer daily and ensured accuracy of all transactions.
- Ensured adherence to all applicable laws and regulations related to banking operations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Petroleum Supply Specialist (92F)
U.S. ARMY
Fort Polk, LA
03.2001 - 04.2008
- Performed regular maintenance and service on fuel storage tanks, pumps, and valves.
- Operated fuel tankers to transport bulk supplies from one location to another.
- Ensured proper safety measures were taken when operating vehicles transporting hazardous materials.
- Used 5 Ton vehicle, Fuel Truck and loading equipment for materials and parts.
Customer Service Representative
DELTA AIRLINES TICKETING
AUGUSTA, GA
07.2005 - 10.2006
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Arts - Business Administration
American International College
Springfield, MA06.2004
High School Diploma -
LUCY C. LANEY COMPREHENSIVE HIGH SCHOOL
Augusta, GA06.1984
Skills
- Loss Prevention
- Business Development
- Investment Management
- Cash Handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Senior Teller
Trustmark National Bank
07.2008 - 03.2019
Customer Service Representative
DELTA AIRLINES TICKETING
07.2005 - 10.2006
Petroleum Supply Specialist (92F)
U.S. ARMY
03.2001 - 04.2008
Associate of Arts - Business Administration
American International College
High School Diploma -
LUCY C. LANEY COMPREHENSIVE HIGH SCHOOL