Cebastien Pierre
Malden,MA
Summary
Detailed and motivated Senior Teller with excellent staff management skills. Practiced payroll, inventory, scheduling and money handling abilities. Knowledgeable in banking products and services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Senior Teller
Banque Nationale De Credit
06.2016 - 10.2023
- Performed general teller duties for drive-thru line.
- Coached and trained fifteen of new bank tellers.
- Maintained, organized and stocked teller window areas.
- Politely assisted over [Number] customers per day in fast and high-pressure environment.
- Handled foreign currency and performed currency transaction reports.
- Managed overdraft reports and performed audits.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Received car loan, home loan, and other payments and posted to accounts.
- Educated customers on online banking and mobile banking applications.
- Received loan and utility payments, sending funds to correct destinations.
- Calculated fees due, interest and change for customer transactions.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Back office clearing
- Audit
- Transaction verifications
- Cash count for Junior teller at the en of the day
Education
Associate of Science - Economic Sciense And Finance
IHECE
Lalue Haiti11.2015
High School Diploma -
College Notre Dame De Lourdes
Cayes Haiti07.2010
High School Diploma -
College Roger Anglade
Turgeau, Haiti07.2009
Skills
- Consumer Banking
- Confirming Transactions
- Loss Prevention
- Accuracy
- Financial Software
- Cash Handling
- Basic Accounting
- Electronic Funds Transfers
- Teller Support
- Dispute mediation
- Cash handling expertise
- Team leadership qualities
- Microsoft Office proficiency
- Multitasking capabilities
- Bank security protocols
- Fraud detection proficiency
- Branch operations familiarity
- Customer Service
- Check Verification
- Transactions Processing
- Transaction Overrides
Languages
Creole Haitian
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Books, Documentary, cooking
Spirituality, Haitian food
Timeline
Senior Teller
Banque Nationale De Credit
06.2016 - 10.2023
Associate of Science - Economic Sciense And Finance
IHECE
High School Diploma -
College Notre Dame De Lourdes
High School Diploma -
College Roger Anglade
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