Alberta Feil
Bi-State Development
Fairview Heights,IL
22
years of professional experience
4
years of post-secondary education
Dynamic public safety dispatcher with expertise in high-pressure communication and emergency response. Proven ability to manage urgent situations, ensuring effective resource allocation and collaboration among agencies.
Work History
Public Safety Dispatcher
2 Years 7 Months- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Input information from calls into system using Omnigo Software and maintain accuracy of details.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Managed incoming calls, prioritizing urgent requests and dispatching appropriate resources efficiently.
Communications Specialist
5 Months- Utilized CAD systems to track and document incidents accurately for operational continuity.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
Civilian Dispatcher
17 Years 7 Months- Coordinated emergency response efforts among multiple agencies to enhance public safety.
- Monitored radio communications and dispatched units efficiently during high-pressure situations.
- Managed call prioritization to ensure timely responses for urgent incidents.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Conducted quality assurance reviews of emergency call recordings for adherence to department policies and procedures.
- Reduced risks and emergency response issues by observing public safety field units.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Managed incoming calls, prioritizing urgent requests and dispatching appropriate resources efficiently.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
Education
High School Diploma
Skills
Highly effective communication
Radio communications
Emergency call response
Incident documentation
Typing speed
Memory retention
Information gathering
Stress tolerance
Teamwork and collaboration
Problem-solving
Listening skills
Multitasking Abilities
Adaptability
Telephone etiquette
Timeline
Public Safety Dispatcher
Bi-State Development
12.2023 - CurrentRead More
Communications Specialist
Rehoboth Beach Police Dept
02.2023 - 07.2023Read More
Civilian Dispatcher
Montgomery County Sheriff's Office/Kettering PD
09.2004 - 04.2022Read More
Faith Tabernacle School
High School Diploma
09.1985 - 06.1989Read More