Alberto Claudio
Tampa,FL
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles at Gamestop and other leading companies. Excelled in enhancing guest loyalty and mentoring teams for peak performance. Skilled in problem-solving and time management, achieving significant improvements in customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Sales Associate
Florida Tropical Fish Farms Association
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Parts Assistant
AutoNation
11.2022 - 10.2024
- Communicated with suppliers regarding part availability and order status.
- Processed incoming shipments and stocked shelves with new parts.
Senior Guest Advisor
Gamestop
11.2020 - 11.2022
- Improved guest satisfaction by implementing personalized service strategies and addressing individual needs.
- Mentored junior team members, fostering professional growth and improved performance across the department.
- Increased repeat business through exceptional customer service and attention to detail in all interactions.
- Enhanced guest loyalty program participation through targeted outreach strategies and personalized incentives.
- Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
Education
High School Diploma -
01.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate - Florida Tropical Fish Farms Association
10.2024 - Current
Parts Assistant - AutoNation
11.2022 - 10.2024
Senior Guest Advisor - Gamestop
11.2020 - 11.2022
North Brunswick High School - High School Diploma,
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