Alberto Flores
Denver,CO
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Five Below. Excelled in problem resolution and maintaining composure under pressure, leading to positive feedback. Skilled in team collaboration and product knowledge, quickly adapting to new challenges. Demonstrates a keen attention to detail and a commitment to creating a welcoming environment for all customers.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Five Below
11.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Maintained a clean and organized store environment for optimal shopping experience.
Customer Service Cashier
Family Dollar
10.2022 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO05.2022
Skills
- Customer Service
- Problem Resolution
- Team Collaboration
- Attention to detail
- Calm and Professional Under Pressure
- Customer safety
- Highly motivated self-starter
- Cleaning and sanitation
- Equipment Maintenance
- Money handling abilities
- Product and service knowledge
- Quick Learner
Hobbies
Barbering
Timeline
Customer Service Associate
Five Below
11.2023 - 05.2024
Customer Service Cashier
Family Dollar
10.2022 - 09.2023
High School Diploma -
Abraham Lincoln High School